Assistant General Manager

Service King Mill Creek , WA 98012

Posted 2 months ago

The Assistant General Manager (AGM) is a developmental position designed to provide OTJ training of the necessary knowledge and skills to become a Service King General Manager. The AGM role is to act as talent pipeline for the next available GM position within the company and or market. AGMs take direction from assigned General Managers in order to develop the competencies necessary to be successful in the GM role. As a part of their training, AGMs will act as the Manager on Duty when the GM is not in the shop location. The Assistant General Manager is experienced in the industry, understands all elements of the repair process including insurance industry guidelines, and focuses on delivering superior customer service


  • Partners with GM to ensure they have the right talent in place and continually looking for upgrade opportunities

  • Assists the GM in production goals by setting team direction to maximize sales and profitability targets

  • Supports the GM with financial and administrative duties of their shop location

  • Models and holds team accountable for outstanding customer service

  • Educates and manages the teammates of the store and customers about the collision repair process according to the standards established by I-CAR and OE vehicle manufacturer. This includes insurance repair processing, payment procedures, repair and refinish techniques, parts options and approximate repair time

  • Assist with the reinforcement of technical knowledge and tools with their team

  • Manages a daily process associated with store management based on the Service King Premier Repair Operating Model (PRO) and company policies, holding themselves and store teammates accountable to complete the tasks identified in the operating model

  • Measures quality standards by inspecting both in process repairs and pre-delivered repairs

  • Develops an understanding of how to service insurance accounts in order to maintain those business relationships vital to Service King's success

  • Excels in a competitive environment while maintaining positive morale throughout the store

  • Ensures safety and compliance regulations are adhered to according to company standards

  • Coach and develop teammates for future growth in the company

  • Assists in the interview process of prospective employees to determine best applicant for position based on skills, knowledge, and abilities required to perform the job

Core Competencies:

  • Collaboration - Builds partnerships and works collaboratively with others to meet shared objectives

  • Ensures Accountability - holds self and others accountable to meet commitments

  • Cultivates Innovation - creates new and better ways for the organization to be successful

  • Instills Trust - gaining the confidence and trust of others through honesty, integrity and authenticity

  • Action Oriented - takes on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm

Leadership Competencies:

  • Drives Vision and Purpose - paints a compelling picture of the vision and strategy that motivates others to actions

  • Drives Engagement - creates a climate where people are motivated to do their best to help the organization achieve its objectives

  • Balance Stakeholders - anticipates and balances the needs of multiple stakeholders

  • Develops Talent - develops people to meet both their career goals and the organization's goals

  • Business Insights - applies knowledge of business and the marketplace to advance the organization's goals

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Store General Manager Trainee

Autozone, Inc.

Posted 2 days ago

VIEW JOBS 4/23/2019 12:00:00 AM 2019-07-22T00:00 Summary: The Manager in Training (MIT) position is expected to be a short-term transitional role that provides both work assignments and training opportunities to prepare MITs to be promoted into Retail/Commercial Store Management positions. From the date of entry into the AutoZone MIT program, it may be possible to progress to a management position within approximately 8-12 weeks, depending on the prior experience and performance of the MIT. Responsibilities: An MIT is a member of the management team. As a member of management, an MIT will be expected to Live The Pledge, deliver WOW! Customer Service, and drive store execution and performance. Under the supervision of the Store Manager, the MIT will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example. The MIT is responsible for supporting the Store Manager in the overall operation of the store to include: * Overall store retail/commercial management, supervision, and policy implementation * Financial management – manage, analyze and reconcile monthly P&L statements * Employee staffing, training, and development * Inventory management * Customer service leadership MITs are also responsible for completing operations and management skills training, and learning about key aspects of the business and AutoZone culture. MITs must maintain satisfactory performance and must demonstrate consistent progression through the training program in order to remain in the pipeline role and be considered for management openings. Note: Selection for the MIT position does not guarantee promotion into a Store Manager/Commercial Sales Manager position. Whether and when an MIT is actually promoted to management is dependent on a variety of factors, including but not limited to performance and availability of management openings. Requirements: * 1 -2 years of previous experience as a retail manager or supervisor * Ability to work a full-time flexible schedule, including morning, night and weekend shifts, and to work overtime as needed * Bilingual preferred, but not required * Previous automotive experience preferred, but not required * Previous experience analyzing company financials including Profit and Loss Statement preferred, but not required Autozone, Inc. Mill Creek WA

Assistant General Manager

Service King