Assistant General Manager

Sage Hospitality Resources, LLP Washington , DC 20319

Posted 2 months ago

Why us?

Sage Hospitality is currently seeking an Assistant General Manager for the Homewood Suites DC/Navy Yard.

A successful candidate will have experience building & managing budgets, building effective teams, managing food & beverage operations and driving a positive company culture.

The Hotel is conveniently situated at the heart of what Forest City Real Estate's president Deborah Ratner Salzberg ranked as the fastest growing neighborhood in Washington, DC. The Yards, between 1st street and New Jersey Avenue SE; is expected to be the largest urban waterfront development in Washington, D.C. featuring dozens of restaurants, bars and best in-class retail.

As a member of the Front Office Team, you will be Homewood Suites DC/Navy Yard's liaison to our guests! Getting in on the ground floor of the projected 11 year revitalization of The Yards will enable you to be more familiar with the expansive surrounding neighborhood; while also making our guests feel at home. We are a vibrant team that cultivate extraordinary experiences for our guests and fellow associates.

At Sage we create a culture of belonging. Our team members serve with creativity, and passion. Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality.

Job Overview

Plan and manage the room and F&B operations of the hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals. Position is responsible for short and long-term planning and day-to-day operations of the hotel operations. Recommends the area's budget and manages expenses within approved budget constraints. May have responsibility as a member of the Hotel Executive Committee.

Inspire, motivate and create a customer focus and sales oriented environment within every department of the business to drive excellence in market reputation, associate engagement, overall financial excellence and owner satisfaction.

Responsibilities

  • Manage associates in the division in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.

  • Develop, recommend, implement and manage the division's annual budget, business/marketing plan, forecasts and objectives to meet/exceed management expectations.

  • Implement company programs (Franchise) and manage the operations of the department in a manner consistent with federal and state laws and regulations and company policies and procedures to ensure a high level of quality and customer satisfaction.

  • Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.

  • Implement emergency organization procedures and training through the management of the security staff to ensure appropriate protection for hotel guests, staff and company assets.

  • Create a work environment that allows for personal growth and development for all associates, encourages an empowered and engaged workforce while supporting the Sage values.

  • Ensure prompt and appropriate response to conflict management.

  • Evaluate and support proper staffing levels and positions to ensure the success of the hotel.

  • Support strategies for the property from an operation, staffing and service perspective while ensuring alignment with the businesses other disciplines and support teams. Support strategic planning, development, and coordination of business initiatives and strategies.

  • Ensure consistent and stabilized systems and processes for the customers.

  • Mentor and develop high potential talent and future high potential talent in line with the organizations talent management strategies. Implement succession planning within each direct report to provide new opportunities as associates develop.

  • Look for more efficient and effective ways to provide services to our hotels and owners. Leverage technology and third parties where appropriate.

Qualifications

Education/Formal Training

A four year college degree or equivalent education/experience.

Experience

Four to five years of employment in a related position with this company or other organization(s).

Knowledge/Skills

  • Requires advanced knowledge of the hospitality and business management fields.

  • Requires considerable working knowledge of other major areas and the skill to integrate and communicate that information.

  • Requires studying, analyzing and interpreting complex activities or information in order to improve known practices or develop new approaches.

  • Ability to make decisions with only general policies and procedures for guidance and keeping the General Manager informed of general direction.

  • Requires highly developed communication skills to frequently negotiate, convince, sell and influence other managerial personnel, hotel guests and/or corporate clients.

  • Must have excellent speech and written skills in order to communicate with managers, guests and employees.

  • Must have excellent literacy skills necessary for reports, policies and procedures. Must have vision ability in order to visually inspect hotel.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Moderate hearing necessary for daily interaction with customers.

  • Lifting, pushing, bending, kneeling, pulling and carrying -must be able to accomplish any task required of associates within assigned departments.

  • Mobility -must be able to accomplish any task required of associates within assigned departments.

  • Continuous standing -must be able to accomplish any task required of associates within assigned departments.

  • Climbing up to approximately 40 steps 1% of 40 hour week.

  • Driving required as necessary.

Environment

General office and hotel environment

ID: 2021-2333

Position Type: Regular Full-Time

Property : HWSuites DC Navy Yard

Outlet: Hotel

Category: General Manager

Address : 50 M St SE

City : Washington

State : Washington, DC

EOE Protected Veterans/Disability

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Assistant General Manager

Sage Hospitality Resources, LLP