Assistant General Manager

RAM Hotels Montgomery , AL 36101

Posted 2 months ago

SUMMARY:

The Assistant General Manager will coordinate the activities of hotel personnel as directed and provides support to the General Manager.

Essential Job Functions:

  • Assigns duties to staff and observes performance to ensure adherence to hotel policies and established operating procedures

  • Provides training, including safety training, to staff

  • Selects or assists in the selection of hotel staff and complete all new hire paperwork

  • Reviews employee performance and conducts personnel actions such as disciplinary actions and terminations

  • Maintains accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservation cards, direct bills, credit cards, and tax-exempt.

  • Conducts or assists in conducting staff meetings

  • Adheres to all franchise and company procedures and regulations as well as standard operating procedures

  • Receives and resolves or assists in resolving guest complaints and employee issues

  • Performs functions of the General Manager in their absence

  • Available 24/7 with reliable transportation

  • Covers shifts in all departments as scheduled by the General Manager

  • Corresponds with group and travel agents to answer special requests for rooms and rates

  • Assists with sales and marketing efforts as directed

  • Answers inquiries pertaining to hotel policies and services

  • Assists General Manager in annual wage scale surveys; ensures employee wages follow wage and salary guidelines

  • All other duties as assigned

Qualifications:
Skills:

  • Strong management skills; ability to appropriately assign/delegate work and authority to others in the accomplishment of goals; provides coaching, advice, and assistance as required

  • Excellent customer service skills

  • Maintains professional appearance and demeanor at all times

  • Ability to manage difficult guest situations; responds promptly to guest needs, solicits guest feedback to improve service, responds to requests for service and assistance and meets commitments

  • Ability to demonstrate accuracy and thoroughness, monitors own work to ensure quality and applies feedback to improve performance

Ability to show flexibility in response to change and adapt to and accommodate new methods and procedures

  • Knowledge of Microsoft Office, Word and Excel

  • Ability to build and motivate team members at all levels, excellent communication and leadership skills are necessary to ensure the continued success of the hotel

  • Exceptional leadership and team building skills and ability to develop people Strong skills in employee and guest service training Education and experience:

  • A minimum of an Associates degree preferred and six months to one year related experience and/or training; or equivalent combination of education and experience

  • Valid Drivers License required

Physical Demands and Working Conditions: The physical demands described here are representative of that must be met by an employee to successfully perform the essential functions of the jobs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, climb or balance, sit, bend, squat, kneel, twist, crouch or crawl, and reach with hands and arms in an office setting. Specific use of speech and hearing to communicate in person and by telephone; vision to read handwritten and printed material and computer screen; and lift moderate weight. May occasionally require the ability to work outside of regularly scheduled hours. Schedules may vary based on business need.


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Assistant General Manager

RAM Hotels