Assistant General Manager- Planet Hollywood Planet Hollywood NYC

Description

ABOUT US

With iconic destinations across the globe, each Planet Hollywood restaurant surrounds guests with a unique experience of the magic of Hollywood and provides each guest with a taste of American Pop Culture and cuisine. It's an exciting world of movie and television costumes, set pieces, props and more from your favorite blockbusters. Come join us for great food, big fun and good times.

POSITION SUMMARY

Responsible to the General Manager for the on-going day to day operation of the unit. Supervises all Floor Managers and guides them in their efforts on the floor and in operating their departments.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

• Provides employees, managers, and guests with a positive experience and atmosphere

• Direct overall activities and performance of employees on a shift-by-shift basis.

• Drive positive guest experience through a front door and floor presence and accurate seating and quoting of wait times.

• Monitor compliance with health and fire regulations regarding food preparation and serving and building maintenance in lodging and dining facilities.

• Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.

• Count money and make bank deposits.

• Investigate and resolve complaints regarding food quality, service, or accommodations.

• Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.

• Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.

• Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.

• Schedule staff hours and assign duties.

• Establish standards for personnel performance and customer service.

• Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.

• Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.

• Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities.

• Review work procedures and operational problems to determine ways to improve service, performance, or safety.

• Record the number, type, and cost of items sold to determine which items may be unpopular or less profitable.

• Review menus and analyze recipes to determine labor and overhead costs, and assign prices to menu items.

• Monitor employee and patron activities to ensure liquor regulations are obeyed.

• Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or requisitioned.

Requirements

QUALIFICATIONS

Competency Statement(s)

• Accountability

• Ability to accept responsibility and account for his/her actions.

• Communication, Oral

• Ability to communicate effectively with others using the spoken word.

• Analytical Skills

• Ability to use thinking and reasoning to solve a problem.

• Communication, Written

• Ability to communicate in writing clearly and concisely.

• Decision Making

• Ability to make critical decisions while following company procedures.

• Leadership

• Ability to influence others to perform their jobs effectively and to be responsible for making decisions.

• Management Skills

• Ability to organize and direct oneself and effectively supervise others.

• Problem Solving

• Ability to find a solution for or to deal proactively with work-related problems.

• Responsible

• Ability to be held accountable or answerable for one's conduct.

• Resource Management (People & Equipment)

• Ability to obtain and appropriate the proper usage of equipment, facilities, materials, as well as personnel.

• Working Under Pressure

• Ability to complete assigned tasks under stressful situations.

SKILLS, ABILITIES & EXPERIENCE

Education : Associate's Degree (two year college or technical school)

Experience : Two to four years related experience

Computer Skills: Word Processing and spreadsheets