Assistant General Manager - Orlando

Hilton Grand Vacations Orlando , FL 32801

Posted 7 days ago

Job Description:

What will I be doing?

As an Assistant General Manager you would be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards:

  • Provides direct guidance and supervision to all operating departments at the resort, promoting outstanding customer service in accordance with HGVC standards.

  • Coordinates the efforts of all departments to ensure all standards are met in the areas of productivity, profitability, cleanliness, owner/guest satisfaction, and Owner Appreciation.

  • Drives a culture of engagement and high performance from Team Members and site leadership team.

  • Partners with the Area Managing Sr. Director to proactively identify and develop talent to ensure HGV is prepared for growth by creating bench strength.

  • Drives results through leadership presence and innovative ideas for enhanced service.

  • Acts as site crisis manager and point of contact for all emergency situations in the absence of the Area Managing Sr. Director. Demonstrate courage in times of uncertainty.

  • Build and develop relationships with essential company functions and leaders; (e.g. Sales and Marketing, Club, Brand) as well as local and technical organizations.

  • Conducts periodic inspection of units, building and grounds noting deficiencies of employees, contractors and physical appearance of property.

  • Notifies housekeeping and maintenance operations for corrective action.

  • Responds appropriately to owner/guest problems. Ensures service is delivered in a friendly and personalized manner.

  • Assists in creating and monitoring guidelines by which all employees are hired, trained, coached, counseled and terminated.

  • Assists in developing and maintaining cost and labor controls to ensure operation within budget. This includes monitoring performance through observation and feedback.

  • Develops career path opportunities for department heads and provides immediate direction and training to obtain these goals.

  • Promotes safety awareness among all staff members.

  • Reviews and evaluates all aspects of the resort's operations and makes recommendations to the AMSD for changes as needed. Advises and seeks consultation from the AMSD regarding problems or areas of concern.

  • Maintains an awareness of new trends or legislation that may affect the property (i.e. changes in the law, zoning, etc.). Maintains a general understanding of State and Federal laws governing the operations of interval resorts.

  • Serves as a liaison to the Homeowner Association Board of Directors when requested by the AMSD.

  • Assists in establishing and managing Association and Retail budgets.

  • Serves as a liaison to Sales and Marketing departments

  • May be required to perform other reasonable duties as requested by management.


What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:

  • Minimum of five years direct resort operations experience; At least 3 years' experience in Department Head role or General Manager of a smaller property

  • 4 years of management experience

  • Excellent written and verbal communication skills.

  • Excellent and demonstrative customer service improvement skills.

  • Associate's Degree/College Diploma/Cepeg

  • Florida CAM License(eligible)

  • Ability to work a flexible schedule to include nights, weekends and holidays.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Experience should entail at least two functional areas of responsibility (i.e. front office, maintenance, housekeeping, etc.).

  • Degree in a management, hospitality or related field preferred.

  • BA/BS/Bachelor's Degree

  • Florida CAM License

  • 5-7 years of related experience

  • 6+ years of Management experience

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