We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we're the largest full-service vacation rental company in the US thanks to the people who give us their best every day. You'll fit right in here if you're curious, entrepreneurial, and thrive in a rapid-growth environment.
Why Operations at Vacasa
We live by a simple motto: happy team, happy owners, happy guests. Our local people are what set Vacasa apart. We're hospitality professionals dedicated to the communities we work with. We're the behind-the-scenes problem-solvers who create worry-free experiences for our owners and guests.
What we're looking for
We are looking for a strong operations manager to help lead a team and support a General Manager with their regional goals. The ideal candidate leads by example, communicates effectively, and is passionate about the tiny details, making positive experiences in every interaction with team members, guests, and owners.
What you'll do
Oversee operations in Maui managing a specific portfolio of properties
Develop and grow a relationship with the owners of the properties by proactively communicating and becoming the subject matter expert of those properties ensuring they are clean, maintained and well cared for
Meet and maintain Vacasa standards and metrics such NPS, standard unit appearance, and efficiency
Manage a budget for your portfolio adhering to set annual costs, with the ability to perform a cost-benefit analysis
Manage a team of efficient and high-quality team of operations leaders ensuring all are trained, up-to-date on all Vacasa procedures, and identifying
Partner with your fellow regional management team to identify
Support your team with escalated guest and homeowner concerns by responding to emails, calls and tickets
Partner and assist your Business Development Representative when new units join the portfolio
Skills you'll need
Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices
Professional in all forms of communications such as email, phone calls, video calls and texts
Ability to work well under pressure in an agile, fast-paced environment
Excellent time management skills with the ability to change activity frequently and cope with interruptions
Highly responsive and reliable
Strong attention to detail
Prior housekeeping experience a plus
Adhere to all company policies and procedures
Work Environment and Physical Demands
Availability to work Sunday through Saturday, early mornings and evenings as needed.
Traveling between worksites is frequent and this person will need their own reliable transportation.
Occasional need to perform housekeeping and maintenance duties
Ability to stand, sit, and walk for an extended period of time
Reach overhead and below the waist
Regularly push, pull, and lift up to 25 pounds
Occasionally lift or move up to 50 pounds
Bend, stoop, squat, kneel, and twist
The physical demands described here are an example of those that must be met by an employee to successfully perform the essential functions of this job.
What you'll get
Health/dental/vision insurance100% coverage option
401K retirement savings plan with up to a 6% company match
Paid sick leave and holidays
Career advancement opportunities
All the equipment you'll need to be successful
Great colleagues and culture