Assistant General Manager

Krispy Kreme Florence , AL 35634

Posted 7 months ago


Overview of Position:

AGM I provide support for the General Manager. They work to exceed customer expectations, foster a culture of teamwork, develop staff members' abilities and competencies, meet and exceed the financial objectives established for their assigned location. Their long-term objective is to develop their own skills towards becoming a General Manager.


Principal Duties and Responsibilities:

Guest Service

  • Serve as a role model for customer-first behaviors according to company standards

  • Build a team of customer-focused employees through coaching and measurement

  • Handle difficult customer situations professionally

  • Handle any customer complaints/concerns

  • Respond to customer inquiries on a timely basis

  • Ensure all products meet Krispy Kreme quality standards

  • Conduct store tours

  • Answer telephone in a timely manner and utilize Krispy Kreme greeting procedures


  • Direct and manage store sales efforts, which may include Hot Light times, retail sales, fundraising and suggestive selling

  • Work with the General Manager to achieve business plan objectives and profitability as set forth in the store operating plan and in the established financial goals


  • Understand and implement procedures to maximize efficiencies and control variances in daily production of product and overall store performance

  • Understand and implement store quality control procedures

  • Coordinate production schedules to meet customer demands and minimize labor hours

  • Inspect, troubleshoot, and assess any production or equipment problems

Safety and Sanitation

  • Demonstrate safety consciousness and promote store safety, e.g. shoes, floor cones, MVR's, etc.

  • Maintain a high level of store sanitation and cleanliness, e.g. cleaning schedules, training, etc.


  • Oversee proper upkeep of store facility and equipment


  • Assist the General Manager in recruiting, hiring, training, and dispute resolution

  • Supervise all shift personnel

  • Build a team of customer-focused employees and foster teamwork

  • Demonstrate leadership in employee development, including that of Key Staff

  • Assist in communicating to store employees and enforcing all store policies, standards, and practices


  • Assist General Manager in completing and managing income and expense budgets, including accounts payable/receivable, profit and loss, etc.

  • Accounting tasks such as counting and depositing revenues.

  • Assist General Manager in completing required corporate reporting documentation, both financial and operational

  • Manage company resources responsibly including inventory control

  • Manage financial duties

  • Protect company assets


  • Communicate and model company standards and policies

  • Implement efficiently and effectively directives from store, corporate, and divisional management

  • Develop and maintain store organization to promote efficient operations

  • Interface with corporate office personnel


Essential skills and Experience:

  • High school or GED required

  • Must be at least 21 years of age

  • Experience with sales, management, production, and customer service

  • Strong communication, organizational, and leadership skills

  • Pleasant disposition, sociable, accommodating nature, and enthusiasm

  • Self-motivation, creativity, and adaptability

  • Basic computer, telephone, and fax knowledge

  • Completion of Krispy Kreme AGM Development Course

  • Must perform all related competencies outlined in the Krispy Kreme Shift Management Training Workbook

  • Must meet Krispy Kreme driving standards (three year clean driving)

  • Pass a pre-employment drug screen and criminal background check.

  • Must have availability to work weekends.

Nonessential skills and Experience:

  • Post secondary education strongly preferred

Physical Demands and work environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Activity

  • Carrying Writing Bending Stooping Grasping Standing Climbing

  • Twisting Sitting Filing documents Walking Driving

  • Sweeping Lifting Pushing/pulling Using telephone and fax machines

  • Communicating with customers and co-workers

Physical Requirements

  • Lifting up to 75 pounds occasionally

  • Physical activity is sporadic

  • Involves periodic travel

Visual/Audible Acuity Requirements

  • Must be able to meet requirements for a driver's license.

Working Conditions:

  • The worker is subject to inside and outside environmental conditions.

Krispy Kreme supports a diverse and drug-free workplace. EOE. E-Verify Employer.

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Assistant General Manager


Posted 3 weeks ago

VIEW JOBS 9/26/2018 12:00:00 AM 2018-12-25T00:00 Job Description " You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees." The Taco Bell Assistant General Manager supports the Restaurant General Manager by running great work shifts and meeting Taco Bell standards. You take ownership and responsibility to solve problems with a smile, seek help when needed and are willing to help and guide others. Key responsibilities include making sure Team Members and Shift Managers complete all assigned duties, inventory management, and financial accountability and serve safe, quality food in a friendly manner. You'll also ensure that the restaurant is a safe place for all employees to work and customers to visit. A successful candidate will have a positive attitude and good communications skills. If you want to build a great career, be part of a winning team, and learn valuable leadership skills, Taco Bell is the place to learn, grow and succeed! Job Requirements and Essential FunctionsHigh School Diploma or GED, College or University Degree preferred1-3 years supervisory experience in either a food service or retail environment, including Profit and Loss responsibilityBasic personal computer literacyStrong preference for internal promote form Shift Manager positionMust be at least 18 years oldMust pass background check criteria and drug testMust have reliable transportationBasic business math and accounting skills, and strong analytical/decision-making skillsAble to sweep and mop floors, dust shelves and lift and carry out trash containers and place in an outside binAble to clean the parking lot and grounds surrounding the restaurantAble to tolerate standing, walking, lifting up to 50 lbs. and stooping during 80% of shift time Job number: 2477995 Category: Restaurant Management Location: AL, Florence, 2717 Florence Boulevard Tacala Florence AL

Assistant General Manager

Krispy Kreme