Assistant General Manager

Krispy Kreme Florence , AL 35634

Posted 3 months ago


Overview of Position:

AGM I provide support for the General Manager. They work to exceed customer expectations, foster a culture of teamwork, develop staff members' abilities and competencies, meet and exceed the financial objectives established for their assigned location. Their long-term objective is to develop their own skills towards becoming a General Manager.


Principal Duties and Responsibilities:

Guest Service

  • Serve as a role model for customer-first behaviors according to company standards

  • Build a team of customer-focused employees through coaching and measurement

  • Handle difficult customer situations professionally

  • Handle any customer complaints/concerns

  • Respond to customer inquiries on a timely basis

  • Ensure all products meet Krispy Kreme quality standards

  • Conduct store tours

  • Answer telephone in a timely manner and utilize Krispy Kreme greeting procedures


  • Direct and manage store sales efforts, which may include Hot Light times, retail sales, fundraising and suggestive selling

  • Work with the General Manager to achieve business plan objectives and profitability as set forth in the store operating plan and in the established financial goals


  • Understand and implement procedures to maximize efficiencies and control variances in daily production of product and overall store performance

  • Understand and implement store quality control procedures

  • Coordinate production schedules to meet customer demands and minimize labor hours

  • Inspect, troubleshoot, and assess any production or equipment problems

Safety and Sanitation

  • Demonstrate safety consciousness and promote store safety, e.g. shoes, floor cones, MVR's, etc.

  • Maintain a high level of store sanitation and cleanliness, e.g. cleaning schedules, training, etc.


  • Oversee proper upkeep of store facility and equipment


  • Assist the General Manager in recruiting, hiring, training, and dispute resolution

  • Supervise all shift personnel

  • Build a team of customer-focused employees and foster teamwork

  • Demonstrate leadership in employee development, including that of Key Staff

  • Assist in communicating to store employees and enforcing all store policies, standards, and practices


  • Assist General Manager in completing and managing income and expense budgets, including accounts payable/receivable, profit and loss, etc.

  • Accounting tasks such as counting and depositing revenues.

  • Assist General Manager in completing required corporate reporting documentation, both financial and operational

  • Manage company resources responsibly including inventory control

  • Manage financial duties

  • Protect company assets


  • Communicate and model company standards and policies

  • Implement efficiently and effectively directives from store, corporate, and divisional management

  • Develop and maintain store organization to promote efficient operations

  • Interface with corporate office personnel


Essential skills and Experience:

  • High school or GED required

  • Must be at least 21 years of age

  • Experience with sales, management, production, and customer service

  • Strong communication, organizational, and leadership skills

  • Pleasant disposition, sociable, accommodating nature, and enthusiasm

  • Self-motivation, creativity, and adaptability

  • Basic computer, telephone, and fax knowledge

  • Completion of Krispy Kreme AGM Development Course

  • Must perform all related competencies outlined in the Krispy Kreme Shift Management Training Workbook

  • Must meet Krispy Kreme driving standards (three year clean driving)

  • Pass a pre-employment drug screen and criminal background check.

  • Must have availability to work weekends.

Nonessential skills and Experience:

  • Post secondary education strongly preferred

Physical Demands and work environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Activity

  • Carrying Writing Bending Stooping Grasping Standing Climbing

  • Twisting Sitting Filing documents Walking Driving

  • Sweeping Lifting Pushing/pulling Using telephone and fax machines

  • Communicating with customers and co-workers

Physical Requirements

  • Lifting up to 75 pounds occasionally

  • Physical activity is sporadic

  • Involves periodic travel

Visual/Audible Acuity Requirements

  • Must be able to meet requirements for a driver's license.

Working Conditions:

  • The worker is subject to inside and outside environmental conditions.

Krispy Kreme supports a diverse and drug-free workplace. EOE. E-Verify Employer.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Assistant General Manager


Posted Yesterday

VIEW JOBS 6/17/2018 12:00:00 AM 2018-09-15T00:00 Job Description The Assistant General Manager supports the General Manager in directing the daily operations of a Krystal restaurant in support of the Brand Vision, Mission and Promise while role modeling Krystal's Core Values. The Assistant General Manager assists in ensuring the compliance with company standards in all areas of operations to include; product preparation and delivery, customer service, facilities maintenance and financial accountability. This role accomplishes these objectives by assisting the General Manager in actively selecting, training and coaching the A+ talent to achieve key results in People, Customer, Sales and Profit. Essential Duties and Responsibilities: People: * Demonstrate the Krystal Core Values while assisting the General Manager in building high performing employees when selecting, training, retaining and recognizing A+ talent utilizing Krystal's tools and processes. * Executes the Performance Management process consistently to ensure employees are set up for success and held accountable. * Partners with the General Manager to ensure resolution to all employee relation activities and maintaining legal compliance in the restaurant. Customer: * Works a schedule to ensure that all day parts are being observed, i.e. breakfast, lunch, dinner, overnight and weekends * Drives customer-focused culture by serving as a role model in resolving serious customer issues and partnering with the General Manager to train employees to meet or exceed customer service standards. * Coaches, drive excellence, recognize and assist the General Manager in holding all shifts accountable around core operational procedures through the use of the OSM and Company systems. * Assists the General Manager in creating schedules and completing inventory orders. * Ensures that food safety standards are met through direct observation while running their shifts. Sales: * Partners with the General Manager to ensure that restaurant level plan and marketing initiatives are in place and being implemented.Profit: * Partners with the General Manager to analyze sales, labor, inventory and controllables on a continual basis and takes specific corrective action to meet or achieve margin and sales growth targets. * Assists the General Manager in ensuring that the store is within compliance of Federal/State/Local requirements. The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform. Education and Experience Requirements: * Associate degree or higher preferred and Servsafe Certification required. * Minimum of one year experience in restaurant operation, or equivalent combination of education and experience. * Systems & Software – proficient level knowledge of Microsoft Office software applications. * Must be able to work a flexible schedule including days, nights, weekends. * May be required to travel to other locations, e.g. transfer to other stores, bank, meetings as business dictates Knowledge/Skills/Abilities: * Customer Focused- Recognizes the customer as the primary focus and acts accordingly; sets a high standard for exceeding customer expectations and motivates the team by role modeling effective service behaviors. * Communication- Effectively interacts with all members of the team; encourages open and honest communication throughout the store. * Team Player- Encourages cooperation to accomplish team goals; promotes a respectful and inclusive work environment. * Problem-Solving- Generates workable, rational solutions while maintaining decisiveness and an appropriate sense of urgency. * Adaptability- Adapts well to changes in assignments and priorities; adapts behavior or work methods in response to new information, changing conditions or unexpected obstacles. Approaches change positively and adjusts behaviors accordingly. Skill Requirements * Typing/computer keyboard * Utilize computer software (specified above) * Retrieve and compile information * Maintain records/logs * Verify data and information * Organize and prioritize information/tasks * Operate office equipment * Verbal communication * Written communication * Public speaking/group presentations * Research, analyze and interpret information * Investigate, evaluate, recommend action * Leadership and supervisory, managing people * Basic mathematical concepts (e.g. add, subtract) Physical Requirements * Sitting for extended periods * Standing for extended periods * Extended periods viewing computer screenvWalking * Reading * Speaking * Hearing * Lifting/carrying more than 20 pounds various items * Repetitive Motions * Pushing/Pulling * Bending/Stooping * Reaching/Grasping * Writing Hazards: * Normal office environment * Electrical current * Housekeeping and/or cleaning agents Employee Acknowledgement: I have reviewed and understand the requirements stated in this Job Description. Job number: 1825253 Category: Restaurant Management Location: AL, Florence, 1201 Florence Blvd Krystal Florence AL

Assistant General Manager

Krispy Kreme