Assistant General Manager

Jones Lange Lasalle Inc. Wilton , CT 06897

Posted 3 weeks ago

Assistant General Manager

Wilton, CT

JLL is seeking an Assistant General Manager (AGM) who is responsible for all aspects of client and tenant satisfaction. Of specific importance, AGM works with the Property Manager (PM) or General Manager (GM) in achieving stated financial results (NOI and cash flow) and operating objectives such as: leasing, capital improvements, system enhancements, tenant satisfaction, operating expense control, etc. The AGM is responsible for working directly with the PM and/or GM and Client to ensure a thorough understanding of its investment objectives and the development of acceptable property-specific strategic plans and operating and capital budgets. Once developed, the AGM must oversee the implementation of approved initiatives and programs by managing and coordinating the efforts of the property team (e.g. leasing specialists, vendors, contractors, and building employees).The AGM is responsible for the management, supervision, and professional development of the Property Administrator. The AGM will function in the short-term absence of, and in conjunction with, the Property Manager and/or General Manager as the professional-in-charge of the specific asset(s) under management.

Ensure 100% compliance with Jones Lang LaSalle IPMP process.

Property Management is a fast paced, high volume environment. The person for this position must be able to multi-task, have a strong attention to detail and follow through to completion.

Job Responsibilities:


  • Works with Client Accounting Services (CAS) in Westmont to manage the accounting process and directs on-site bookkeeping functions and collection process.

  • Prepares and reviews financial reports for client on monthly, quarterly and annual basis complying with requirements in management services agreement, with copy to the General Manager.

  • Prepare and distribute monthly financial reports.

  • Analyzes financial statements to project future financial position and budget requirements.

  • Reviews account aging reports to ascertain status of collections and balances outstanding and to evaluate effectiveness of current collection policies and procedures.

  • Maintains intimate knowledge of lease agreements; ensures compliance from an accounting standpoint and acts upon from an operations point of view.

  • Prepares adjustments to tenant billing process.

  • Assist with annual budget preparation - compile key assumptions and capital budget information, maintain lease level budgeting for all tenants, review and coordinate the budget input into the accounting system.

  • Competitively bids and prepares all service contracts to assure high quality and cost effective services.

  • Assembles and analyzes contract bids, and submits bids, recommendations and standard form contract agreement to Vice President for execution.

  • Participates in collection discussions and write default letters consistent with obligations and rights within the Lease.

  • With approval from the client, submits tenant accounts to attorney or agency for collection.

Client Relationship Management

  • Assist with the development and gains consensus for, and implements the Management Plan for assigned assets.

  • Communicates effectively and frequently with the Property Manager, General Manager, Vice President and or Group Manager on all significant operating issues based on the building, client and tenants history.

  • Recommends, justifies, develops and coordinates projects that enhance the value of the buildings.

  • Acts as primary contact for service contractors and vendors.

  • Maintains role as primary/secondary contact for tenants relative to tenant service requests.

  • Proactively meets with tenant representatives on scheduled basis.

  • Assists with eviction of tenants in compliance with court order and directions from specified attorney and client.

Facilities/Construction Maintenance

  • Works with Engineers to facilitate maintenance, repair, or renovation and obtains bids for additional work from outside contractors, pursuant to client and Jones Lang LaSalle guidelines.

  • Provide oversight of construction projects such as tenant improvements, restroom renovations and major repair and maintenance projects, etc.

  • Reviews construction plans, obtaining advice from the General Manager, Engineer, Operating Engineers and/or engineering consultants.

  • Supports Leasing Specialist in the preparation of lease and/or rental agreements and is responsible for lease administration process.

  • Upon execution of the Lease, assists the Project Manager (if applicable) and Engineer in the tenant construction coordination process, prepares the set-up of accounting information to collect specified rents and develops lease abstracts.

Additional duties and responsibilities:

  • Inspects all properties on a regular basis to ensure building operations are performing according to Jones Lang LaSalle standards and procedures.

  • Communicates and manages the tenant move-in/move-out process to minimize disruption to established tenants.

  • Assures that appropriate insurance requirements are in place for all properties.

  • Cross-sells all Jones Lang LaSalle services. Participates in regional and national property management initiatives. LEED Accreditation is recommended.


  • Associates or Bachelor degree strongly preferred and advanced degree a plus.

  • Industry accreditation and/or designation are also preferred.

  • 3+ years of commercial real estate or property management experience, including budget preparation/financial reporting, familiarity with building systems, lease negotiation, documentation and administration.

  • Obtain the required real estate license within your jurisdiction, i.e. a salesperson license or a property management license.

Sound like you? Apply today!


JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Assistant General Manager

Jones Lange Lasalle Inc.