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Assistant General Manager

Expired Job

International Coffee & Tea, LLC Arcadia , CA 91066

Posted 6 months ago

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Position: Assistant General Manager

About Us:

Born and brewed in Southern California since 1963, The Coffee Bean & Tea Leaf has become one of the world's largest independent and privately owned specialty coffee and tea retailers. In 1963 we opened our very first store in Brentwood, California. Today we have over 1100 stores in 31 countries as well as regional offices in Singapore and Malaysia. We have always had a creative and caring spirit. This energy embodied by our Team Members made us famous and beloved by our guests, first in Southern California and now around the world. We are a brand centered around passion. A passion for our premium products, our people, the guests and everyone we work with around the world. Passion is contagious, and we've got a serious case of it.

Our Products:

We're known for an unwavering commitment to premium quality coffee and tea, and have built direct supplier relationships with the best private coffee farms and tea estates around the world. We select only the top 1% of Arabica beans and the finest hand plucked, whole leaf tea. All of our coffee and tea blends are developed at our state of the art facility in Camarillo, CA giving us total control, for ultimate precision. Once perfected, our beverages are then prepared locally for maximum freshness. We are constantly seeking out new trending flavors, innovative development methodologies and cultural flavor influences. Over the years we have come up with breakthrough beverages like The Original Ice Blended drink, introduced back in 1989, before frozen coffee was a craze, or the Tea Latte. We are always looking to formulate the next fan favorite, making our menu ever-changing and always improving.

Social Responsibility:

We believe we are in business for more than making a profit. We want to make a difference. We have always done it this way. Back in the day, Herb Hyman, our founder, advocated for coffee growers and exporters, paying higher prices to help them grow their business. Today we are making a difference at every step of the way, from the communities we source from, to our Team Members in stores, to building a brighter future through investing in our Caring Cup Program. Our genuine care is evident from seed to cup. It's why our guests feel comfortable to be themselves and why we are serving so much more than a great cup of coffee or tea.

Position:

The Coffee Bean & Tea Leaf is seeking an Assistant General Manager. The Assistant General Manager assists the General Manager in managing the retail store to company standards in sales, staffing, visual merchandising, and operations, and fulfills duties assigned by the General Manager. The Assistant General Manager will assist the General Manager with the goal of providing customers with excellent, quality products and fast, friendly service. The Assistant General Manager will represent The Coffee Bean & Tea Leaf in a professional manner.

Responsibilities:

  • Assists General Manager in creating sales volume growth

  • Assists General Manager in managing a profitable store

  • Assists General Manager in planning and executing sales promotions

  • Safely handles all hot and cold service ware during drink preparation

  • Verbally receives and calls back customer orders in a friendly manner

  • Responds pro-actively to prevent and resolve customer service situations

  • Accurately rings sale orders into cash register and counts back change to customers in a courteous and friendly manner

  • Answers telephone in a courteous and friendly manner including but not limited to giving store greeting, directions to store location, receiving/filling customer orders

  • Answers customer questions regarding coffee blends, preparation, etc., in a courteous and friendly manner

  • Weighs, grinds and packs coffee orders according to company guidelines

  • Sells and serves baked goods and miscellaneous food items to customers successfully

  • Maintains efficient, friendly service standards

Store Operations

  • Documents and performs financial documentation and register readings during shift

  • Prepares/receives change orders, delivers bank deposits to the bank and brings change when necessary

  • Receives and properly stores incoming supplies by verifying against warehouse picking slip

  • Completes warehouse supply inventory and documents

  • Completes a daily inventory and order of baked goods and dairy items

  • Processes any payroll information including Time Cards, Daily Payroll Worksheets, New Hire packets and other miscellaneous personnel forms

  • Assists General Manager in writing a weekly schedule according to labor guidelines and considers any fluctuations in sales due to holidays or local events

  • Schedules breaks as necessary

  • Ensures that top and bottom safe is kept locked at all times

  • Ensures that Surveillance System is operational at all times

  • Assists store staff safety meetings with General Manager

  • Responds to any and all emergencies while on shift by directing or performing steps necessary to ensure medical treatment and / or escape routes are available

  • Informs the General Manager of any operational inconsistencies or employee incidents

  • Reports employee accidents to the General Manager; completes appropriate paperwork

Employee Development

  • Perpetuates company philosophy and culture

  • Contributes information to the General Manager on Performance Reviews for employees they directly supervise

  • Verbally describes or documents any unusual or pertinent events occurring during shift to General Manager

  • Delegates duties, as necessary, to Shift Supervisors and Baristas

  • Assists in the training of new employees

  • Motivates staff to maintain quality and consistent product

Product Knowledge

  • Assists General Manager in educating staff members on all products and services

  • Ensures that all customers are educated on our products and services

  • Consistently maintains the highest quality product standards

  • Follows all company drink recipes and procedures

  • Oversees drink making and participates in the re-certification process, monthly

Visual Presentation

  • Assists in maintaining a clean, well-merchandised store

  • Assists in following visual presentation plans and standards

Requirements

  • Must possess and maintain a valid CA driver's license; runs errands, when needed

  • Works overtime, as needed, to perform duties and responsibilities

  • Transfers store locations, as needed

  • Works at special events, as needed

  • Maintains positive company morale

  • Is available for Emergency assistance

Physical Demands

  • Regularly required to stand, walk, talk and hear

  • Frequently required to use hand to finger movements, handle or feel objects and reach

  • Regularly required to lift and/or move items up to 25 pounds

  • Vision requirements: close vision, distance vision and ability to adjust and focus

  • Regularly required to handle food and hot beverages

Qualifications:

  • Minimum one year retail experience

  • Assistant management in a specialty store or food establishment preferred

  • Excellent verbal and written skills

  • Well organized and detail oriented

  • Register and cash handling experience

  • Minimum high school diploma or equivalent

International Coffee & Tea, LLC dba The Coffee Bean & Tea Leaf is fully committed to Equal Employment Opportunity and to attracting, retaining developing and promoting the most qualified employees without regard to their race, sex, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, genetics, or any other status protected by state or federal law. The Coffee Bean &Tea Leaf expressly prohibits any form of employee harassment or discrimination on the basis of any such protected status.

The Coffee Bean & Tea Leaf provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, sex, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. This policy was intended to comply, and The Coffee Bean & Tea Leaf so complies, with applicable state and local laws governing non-discrimination in employment in every location in which the Company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation and training. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.

Assistant General Manager rev. 10/2016Created 4/2013


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Assistant General Manager

Expired Job

International Coffee & Tea, LLC