Assistant General Manager | Hyatt House Orlando / International Drive | Modus By PM Hotel Group

We're looking for an experienced Assistant General Manager who will have responsibility and oversight of the Front Office and Housekeeping departments. The ideal candidate is dedicated, personable, professional, and communicates well. You will be a leader, passionately inspiring your team to deliver best-in-class service. This is a fully on-site position located in Orlando, Florida. This is an exempt position that reports to the General Manager.

The Property

HYATT House is an extended-stay, residential-style hotel that aims to provide individual travelers with the feel of a modern condominium. Our 175 room, all suite property offers the comforts of home such as fully equipped kitchens, flat panel HDTVs and daily complimentary breakfast, while the public space features facilities such as a pool, a fitness center, and a business center. This property is located in urban Orlando near popular destinations such as the Orange County Convention Center, Universal Studios, and premium outlet shopping experiences, accommodating small meetings and corporate clients seeking to place their employees on extended assignment.

Who We Are

• Passionate - about hospitality and fostering an environment where associates will thrive.

• Culture driven - dedicated to respect, teamwork, an entrepreneurial spirit, and the drive to succeed.

• Unique - we encourage our associates to express themselves and their individual talents. We celebrate diversity and are committed to equity and inclusion.

• Innovators - we are a lifestyle hotel management company that is constantly evolving. We are open minded individuals who embrace change.

• A growing team looking to expand with authentic and genuine individuals who recognize the importance of team engagement.

• Top 10 on Trip Advisor. We have high expectations and standards. It is always about the Guest Experience. We strongly believe in creating personalized and memorable connections, all of the time.

• A company that has a culture of promoting from within.

• Recognized as a Top Workplace in The Washington Post and Philadelphia Inquirer over the past 9 years.

What You'll Do

• Lead the Front Office and Housekeeping departments, exceeding our ambitious guest experience and colleague engagement goals.

• Serve as the main point of contact for the hotel in the Area General Manager's absence.

• Roll up your sleeves and be prepared to involve yourself in the day-to-day operations, adjusting your schedule if needed to provide support to all three shifts.

• Hold yourself and others accountable, leading by example. Set clear expectations and address issues directly.

• Deliver best-in-class guest service and satisfaction by executing against the Modus Ethos, through avenues such as training, survey analysis, feedback, and incentive programs.

• Participate in the strategy for the hotel through aligning with revenue and sales teams and delivering profitability through P&L management.

• Inspire and motivate your leaders and colleagues to foster a guest-focused and results-oriented environment.

• Treat the colleague experience as you would our guest experience. Set your team up for success and understand how to pivot when plans and circumstances change.

• Own the recruitment process for your teams: interview, hire, and train. Provide feedback and open communication throughout the colleague experience.

• Maintain a positive, supportive environment that drives colleague engagement every day.

• Plan, organize, facilitate, and/or participate in various hotel meetings such as: operations meetings, department meetings, etc.

• Create and promote learning opportunities and development plans for direct reports, fostering a culture of development.

• Champion employee engagement and promote a collaborative and inclusive environment where all employees are encouraged to speak up and their input is valued.

• Collaborate with shared services partners (marketing, revenue management, people & culture), to maximize performance and engage with company wide initiatives.

• Champion our values, vision, and culture.

What You Bring to the Table

• A minimum of 4 years' experience working in hotel operations, at least 2 of them have been in a leadership role.

• 2+ years of FD experience with progressive responsibility. At least 1+ year of housekeeping experience.

• A track record of achieving and maintaining superior results in the guest experience and can articulate the underlying strategies that led to your achievements.

• Passion for hospitality and providing excellent guest service; you naturally connect with colleagues and guests.

• Professionalism, excellent communication, and organizational skills.

• In-depth knowledge of our local neighborhood and city.

• Ability to use the tools of the trade - computers, databases, and property management systems, and be able to train your team to do the same, plus handling funds responsibility and reliably.

• Comfortable with feedback. You know how to accept and give feedback upwards, downwards, and laterally in a professional way.

• A love to inspire and motivate your team while focusing on learning and development, giving, and receiving feedback.

• Knowledgeable in Microsoft Office.

• Open availability required. Must be prepared to work various shifts (7-3pm, 3-11pm, overnight, weekdays, weekends, holidays).

What's In It for You

• Competitive compensation package, including quarterly incentive plan.

• Generous health, dental and vision insurance, plus 401K.

• Comprehensive onboarding and training plan to set you up for success.

• Coaching, feedback, and mentorship to develop yourself and your team.

• Personalized development plan to fit your individual role and career goals.

• Leadership courses to improve your personal and interpersonal effectiveness.

• Monthly fitness and transportation credits.

• Unlimited PTO and 9 paid holidays.

• Opportunities to volunteer and give back to our local communities.

• Paid Parental Leave.

• Tuition reimbursement opportunities - when you grow, we grow!

Non-Negotiables (Our Core Values)

• SERVE OTHERS.

• LIVE 360.

• BUILD A POSITIVE TEAM.

• COMMUNICATE.

• BE WILDLY PASSIONATE.

• TAKE OWNERSHIP.

• LEARN + INNOVATE.

• EMBRACE CHANGE

As part of an organizational culture that embraces change and progress, this job description does not seek to limit the tasks and responsibilities of the position. Rather, it acts as a springboard for future career and personal development within the property team and entire Modus Hotels' community.

We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to Modus standards to work. Discrimination based on gender, age, race, religion, national origin, marital status, sexual orientation, disability, or any other characteristic not related to performance, ability or attitude protected by state or federal law, is disrespectful, bad business and won't be tolerated. It's also illegal.

Modus by PM Hotel Group will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.

While this is a salaried position, be prepared to accommodate varying schedules including nights, weekends, and holidays, as required. This position will require moving self in different positions to accomplish tasks in various environments. The position may require moving greater than 50% of the time.