Assistant General Manager - Franchised

Job Number 24159491

Job Category Property Leadership

Location Residence Inn Buffalo Downtown, 620 Delaware Avenue, Buffalo, New York, United States VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

Additional Information: This hotel is owned and operated by an independent franchisee, Buffalo Lodging Associates.

The franchisee is a separate company and a separate employer from Marriott International, Inc.

The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Residence Inn by Marriott/Buffalo-Downtown, 620 Delaware Avenue, Buffalo, NY 14202

We are currently looking for an Assistant General Manager for our Residence Inn by Marriott Buffalo Downtown is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.

Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we've partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, Choice Hotel International and Radisson Hotels. The core and heart of our company lies within our dedicated associates, for we wouldn't be an award-winning company without each and every one of them.

Role:

The primary role of the Assistant General Manager is to assist the General Manager in providing leadership, guidance and support to the team, while fostering the Buffalo Lodging Associates (BLA) culture and values- Excellence, Passion, Integrity, Inclusive.

Responsibilities & Duties:

Oversee the facility operations in the absence of the General Manager including guest services, housekeeping, maintenance, sales, food and beverage and human resources.

Manage the front office operations and supervising directly the front desk and food and beverage staff.

Resolve guest concerns while maintaining high franchise Guest Service scores.

Foster a positive, cooperative work environment between staff and management.

Supervisory responsibilities include interviewing, hiring, training employees, appraising performance, rewarding and coaching employees; planning, assigning, directing work, addressing complaints and resolving concerns.

Works along hotel staff and is available according to hotel's needs. Weekends, holidays and different shifts if required.

Administrative tasks such as reporting, inventories, accounting processes and much more.

Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

What You Bring Us:

Two years related management experience, and hotel brand knowledge.

Extensive experience with rooms, housekeeping and food and beverage.

Ability to work flexible schedules.

Working knowledge of hotel operations - including security and safety programs, personnel (HR) relations, quality assurance programs, long range planning.

Bachelor's degree in hotel management, business, or related field; or equivalent combination of education and experience.

Expertise in standard hotel management systems.

Hands-on leadership

Valid Driver's License

A GROWING HOTEL MANAGEMENT COMPANY - COME JOIN US!

We value our associates with competitive compensation plans and other benefits and perks. Some of these benefits include:

Weekly pay

Paid vacation, sick days and holidays

Medical, dental, vision insurance

401K Retirement plan with company match

Travel discounts on our branded properties

Career growth opportunities

The salary range for this position is $59,000 to $64,000 annually.

This company is an equal opportunity employer.

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