Assistant General Manager - Franchise

Job Requirements

We are currently searching for a hands on, dynamic and assertive Assistant General Manager to join our team at the Hampton Inn Tucson-Airport, located at the entrance to Tucson International Airport. Our 126 room property is recently renovated with exceptional brand performance.

The Assistant General Manager will supervise and direct the front desk operation of the hotel and will be responsible for fostering a culture of exceptional guest service. The ideal candidate will have strong leadership and managerial experience with exposure to a first class hotel environment and familiarity with the front desk operation and sales.

RESPONSIBILITIES:

• Oversee the guest service function, including the implementation of training and development programs for associates, along with new service initiatives that result in an increased level of guest and associate satisfaction and operational excellence.

• Ensure that all guest complaints are resolved in a timely manner and monitor all guest service standards, constantly seeking ways to improve product and service as well as increase volumes and profits.

• Evaluate employee performance and identify hiring and training needs.

• Responsible for the property's operations in General Manager's absence.

• Participate in the daily revenue management of the Hotel, including planning for market shifts and ensuring daily inventory is managed to maximize revenue potential.

• Participate in development of short and long-term financial and operational plans for the property.

• Monitor and maintain all inventories at the hotel.

• Ensure hotel participation in brand-specific programs and leverage available franchise resources to optimize the performance of the hotel.

• Ensure compliance with the company's policies and procedures.

• Performs any other job-related duties as assigned.

Work Experience

• Bachelor's degree in hotel management, business, or related field preferred; or equivalent combination of education and experience.

• 4-5 years of management experience in the hospitality industry including the front desk operation and sales.

• Experience with Hampton Inn and/or other Hilton brands preferred.

• Knowledge of hotel operations, including business and marketing plans, security and safety programs, personnel and labor relations, repair and maintenance, and long-term planning initiatives.

• Excellent leadership, interpersonal and communication skills with a positive attitude and commitment to success.

• Knowledge of hospitality software and MS Office required with the ability to maintain Company approved spreadsheets and word processing.

• Ability to work a flexible schedule including weekends and holidays.

Benefits

• 401(k)

• 401(k) matching

• Dental insurance

• Health insurance

• Paid time off

Disclaimer

This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel's employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.