Assistant General Manager - Fairfield Hotel

Select Milk Producers is one of the nation's largest and most progressive dairy cooperatives, with 32 wholly owned subsidiaries, 12 processing plants, and 8 joint ventures including Fair Oaks Farms, Continental Dairy Facilities, Continental Dairy Facilities Southwest, Mill Haven Foods, Select Custom Solutions, GreenLink and Select Services. With over 1,000 employees, the Select Milk family of companies impacts all aspects of the dairy farm business and at the heart of our family of companies, is you.

"We strive to go above and beyond what's expected in providing for our families, leading our employees, caring for our land and animals, serving our customers, producing quality milk, and serving one another. This commitment is more than our business, it's in our culture and our character. We believe in being accountable, in doing what's right, in performing at our best, in setting a higher standard."

Select Milk Producers and its subsidiaries offer attractive compensation and a best-in-class benefits package that includes but is not limited to medical, vision, dental, life insurance, and more that can be tailored for you and your family. Other benefits for eligible employees include 401(k) up to 6% company match, life and disability insurance, and paid holidays & vacation. We are proud to promote an equal employment opportunity workplace.

About Us

At Fair Oaks Farms, we provide an immersive experience where guests come to explore family-owned farms and reconnect with nature, animals, and our planet. Recognized as the #1 agritourism destination in the Midwest, we provide an escape to the country with acres of great fun, fresh food, and learning for the entire family. Our scenic campus includes a variety of offerings, enrichment programs, tours, and a connection to the community where our guests can learn about our animals, farming practices, and nutrition. We offer multiple elegant event spaces that accommodate everything from conferences to weddings and concerts. We delight our guests with our kitchen's mouth-watering farm-to-table food and provide relaxing accommodations with our on-site hotel. But our greatest strength is our founder led team. It is the passion, entrepreneurial mindset, and hard work of over 300 dedicated team members that make a difference in the lives of our guests. Working together as a family, our team brings forth the enthusiasm, creativity, and collaboration to provide an exceptional agritourism experience for our guests and fulfill our vision to feed the world's heart, mind, and body.

Reports to Hotel General Manager

• Welcome arriving guests and complete the hotel's arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.

• Engage in purposeful communication and build rapport with guests, creating an open dialogue to uncover guest expectations and unrealized needs.

• Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.

• Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.

• Effectively communicate with hotel departments to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.

• Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns.

• Always maintain professionalism consistent with hotel brand and company expectations.

• Know and communicate hotel emergency procedures; inform and assist guests in emergencies.

• Use hotel communication log and verbal or electronic means to notify fellow associates and/or supervisors of pertinent information.

• If applicable, maintain balance and security of house bank and accurately log all transactions.

Success factors…

Experience & Education:

• 2+ years of customer service experience, preferably in Hospitality or related industry

• High School diploma or equivalency education certificate required

Communication:

• Excellent verbal and written communication skills

Physical:

• 8+ hours per day standing/sitting at desk/computer; stand and walk frequently throughout the workday

• Lift, lower, and maneuver up to 30 pounds occasionally