Assistant General Manager

EDENS, one of the country's leading developers of grocery-anchored shopping centers, is seeking an Assistant Property Manager for its award winning 37-acre mixed-use development, Mosaic and Fairfax Plaza. Mosaic will serve as the downtown center for the neighboring communities and for its soon-to-be redeveloped adjacent Fairfax Plaza, an anchored strip mall.

EDENS is looking for an individual who is:

• A results-driven self-starter, who can provide strong leadership, clear managerial execution, and infuse the properties with a service driven culture throughout all levels.
• A passionate rising star with an ability to drive operational and financial success, collaborate with a wide variety of tenant and vendor partners, work with in-house team, implement short and long term goals to enhance a place that the customer stay longer and returns often.

EDENS is committed to creating and fostering a workplace that is diverse, inclusive, and equitable. Our goal is to build and develop an organization that is a collective of diverse and talented people who find ways to Enrich Community using ideas that reflect the best of their unique points of view. We are passionate about our work and are looking to attract and retain individuals who are excited about being part of our community.

Role Purpose:

The Assistant General Manager (AGM) supports driving operational success in the retail environment, assisting with onsite operational, marketing and event management. This role contributes to the total asset value creation working in partnership with the General Manager (GM) and other internal teams.

Responsibilities & Accountabilities:

• Creating and lead engaging events partnering with tenants, county leaders and national organizations. Execute successful, exciting and entertaining activations working alongside peers within the EDENS Event Marketing team supporting a community with thoughtful festivals including our retail partners as major engagement opportunities.

• Strategize future sponsorship opportunities to support programing. Develop partnerships and custom campaigns that are purpose designed to leverage the EDENS environment. Retailers and brands can leverage existing marketing and event programs designed to enhance the customer experience at Mosaic District and throughout EDENS portfolio strategically planned around the key retail themes of fashion, food & family. Utilizing a wide range of assets including media, experience, digital & online and retail engagement. Custom campaigns, sponsorship and partnership programs are a powerful way for brands to harness the power within Mosaic District and the EDENS environment.

• Support delivery of day-to-day operational excellence in accordance to established metrics and standards. Work in partnership collaborating with Building Services and Security teams/programs. Ensure optimal performance, detail and full compliance with Life Safety, Mechanical Infrastructure and Environmental regulations. Contract management as assigned.

• Support execution of a capital management program defining a 5-10-year business plan.

• Assist with Common Area Maintenance and Capital expense budgets/forecasts within approved parameters.

• Creating partnerships, implementing plans driving and delivering on sales and dwell periods exceeding 60 minutes and beyond.

• Become the voice of the shopper while also delivering insights and trends related to the trade-area including other complimentary and competitive influences that potentially have future strategic consideration for the center's vision.

• Champion the center's customer journey experience programing to standards excellence and develop a team culture of collaboration, entrepreneurship and creativity.

• Develops as an ambassador and representative of Mosaic District supporting retailer engagement programs, local community/non-profit outreach, service providers partnerships.

• Actively engages in business prospecting opportunities driving additional management income opportunities as well as deliver annual storage budgets working in collaboration with Accounting, Tenant Construction, Design, Media/Marketing, Development and Leasing.

• Establish and maintain industry relationships and be the active members of industry and local business associations and organizations.

• Drive and source additional income and revenue in marketing and branding partnerships in alignment with overall Mosaic District strategy and vision.

KEY PERFORMANCE INDICATORS

• Driving Sales and Traffic

• Deliver Annual Business Action Plan and Marketing Plans

• CAM Budget Adherence

• Operating Capital Management

• Leading Additional Income

• Storage Revenue

• Advertising and Brand Venture opportunities

• Plan, Prepare and Execute Life Safety programs to ensure the safety of all

• Supporting Utility and Recycling processes

CORE COMPETENCIES

• Drive for Results.

• Support delivery of day-to-day operational excellence in accordance to established metrics and standards. Work in partnership collaborating with Building Services and Security teams/programs. Ensure optimal performance, detail and full compliance with Life Safety, Mechanical Infrastructure and Environmental regulations. Contract management as assigned.

• Support execution of a capital management program defining a 5-10-year business plan.

• Action oriented taking on new opportunities and challenges with a sense of urgency, high energy and enthusiasm all while securing and deploying resources effectively and efficiently.

• Plans to effectively optimize work processes and project management initiatives.

• Ensures accountability of self to meet objectives and commitments.

• Thoughtful Leadership

• Builds strong customer relationships delivering customer-centric solutions.

• Manages complexity to effectively solve problems while maintaining good and timely decisions that keeps the business moving forward.

• Balances and manages the interests of multiple stakeholders.

• People Management effectively builds networks/partnerships inside and outside the organization and works collaboratively with others to meet shared objectives.

• Effectively conveys and communicates a clear understanding of the unique needs of different audiences.

• Self Attributes, demonstrates courage stepping up to address difficult issues and saying what needs to be said.

• Gains confidence and trust of others through honesty, integrity and authenticity.

• Operates effectively even when things are not certain, or the way forward is not clear.

• Demonstrates self-awareness while actively seeking new ways to grow and to be challenged.

• Is a nimble learner through experimentation while possessing the ability to rebound from setbacks and adversity when facing difficult situations.

• Situational adaptability in real time to match the shifting demands of different situations effectively.

• Business/Real Estate Knowledge/Experience, 2 to 5 years of progressive experience in shopping center/retail/property/hospitality management level roles.

• Demonstrated knowledge and interest for real estate and/or retail development, leasing property management operations.

• Possess or willing to seek professional designation (CPM, RPA, CSM or equivalent) & LEED Accreditation strongly preferred.

• Strong skills in Microsoft Suite (Word and Excel primarily).

• Experience with JD Edwards Enterprise.

• Education, B.A. or B.S. degree or equivalent

It's important for us to welcome personalities that are committed, team player, full of positive energy and ready to grow with a nationally known company. EDENS strives for excellence and our culture fosters autonomy, innovation and collective power of our employees.