Responsible for assisting the General Manager by providing cooperative leadership and managing processes to ensure the hotel meets and maintains all Company expectations in regard to Quality, Service, Profit, and Teamwork. Assist in promoting, developing and maintaining a work environment that provides an exceptional
+1 Service experience for both team members and guests. Assist with operating the hotel within an approved annual operating budget.
Assists in ensuring Drury Hotels policies and procedures are consistently communicated and followed. Maintains a high standard of integrity, service, and hospitality at all times with team members, customers and co-workers.
General Knowledge, Skill and Ability
Requires a knowledge of business leadership etiquette, principles and practices. Requires the ability to speak English and communicate clearly and effectively, both orally and in writing.
Effective communication includes the ability to handle team member and guests issues with finesse and professionalism. Requires ability to relate and interact with people in a warm, friendly and professional manner. Requires solid proficiency in computer skills, composition of letters and reports, and a keen attention to detail.
Requires the ability to handle multiple tasks simultaneously and efficiently. This position requires some travel.
Mental and Physical Requirements
EDUCATION: Bachelors degree in hospitality, business, or a related field is preferred. Exceptions based on work experience require Vice President of Operations approval.
EXPERIENCE: Requires minimum of one years supervisory experience with demonstrated leadership success. Hotel specific experience preferred.
ESSENTIAL FUNCTIONS: Requires ability to walk and stand during entire working period or up to 5 or 6 hours. Requires ability to lift 10 - 15 pounds intermittently during the work shift.
Reports to the General Manager.
Works cooperatively with corporate office staff.
Ensures and promotes a positive and cooperative work relationship with all hotel departments.