Assistant General Manager
Reports To (Position): General Manager
FLSA Status: Exempt
WHO WE ARE
Donatos mission is to promote goodwill through our products and service, principles and people. In order to grow this mission, it is important to achieve our business goals through our growth. Success is achieved by all of us, pulling in the same direction AND by exhibiting behaviors that generate positive results.
OUR SUCCESS BEHAVIORS
At Donatos, we focus on two general categories of success behaviors, they are:
Opportunity Seeking: Symbolized by the passion we feel in our heart, this is the entrepreneurial spirit that drives us to find opportunities, create excitement, build enthusiasm, act like an owner and accomplish tasks.
Disciplined: Symbolized by focused clarity we have in our head, this is the logical, strategic, fact based approach to doing business that focuses all of our passionate enthusiasm toward the activities that will make a difference.
A balanced, healthy lifestyle brings you personal power and energy to achieve your dreams.
A clear focus on your values keeps you rooted in what's important. .
Understanding and connecting with others builds strong relationships, fun and creativity.
There is always a better way.learn, grow, stretch keep moving forward.
Trust, Integrity, Accountability, Consistency, Hospitality, Creativity, Community Engagement, Leadership, Fairness, Family, Humility
The Assistant General Manager's role is critical to the selection, training, development and retention of restaurant Associates support all restaurant systems.
The Donatos Assistant General Manager acts for the General Manager when the GM is not in the Restaurant; they are responsible for overall restaurant operations. The development of Associates in the restaurant must be a continual focus. The Assistant General Manager's role is one of coach and teacher, and is constantly seeking opportunities to motivate and develop Managers and Associates to operate as an efficient well functioning team.
Manages the people, product and equipment related to a specific zone of the restaurant to deliver the Mission and Promise.
Models performance standards in all zones (primary responsibility is to direct and coach, secondary responsibility is to assist).
Anticipates the needs of the guests at all access points.
Takes personal responsibility and ownership for managing a zone to deliver Quality, Service and Prosperity.
Ensures staffing levels are optimal during all volume periods.
Manages food, labor and costs through training and coaching.
Acts in a timely and decisive manner to adjust staffing for business volume changes
Controls food cost components of waste, prep, weights, portioning and theft during shifts.
Demonstrates and enforces operating norms such as uniform policies, timeliness, safety procedures, etc.
Acts as a coach and mentor to hourly Associates
Executes plans to improve team satisfaction based on Associate Survey and retention measurements.
Knows, enforces and educates Associates on all applicable labor laws.
Contributes to the team morale by displaying enthusiasm and commitment by word and action.
Completes assigned shift paperwork
Opens and/or closes the restaurant with proper administrative procedures.
Trains and enforces correct cash control procedures.
Uses proper security and verification procedures when handling deposits and safe contents.
Interacts with guests enthusiastically
Identifies and removes service barriers
Ensures orders are delivered accurately.
Consistently coaches Associates to exceed standards.
Provides a service atmosphere by treating Associates as guests.
Follows correct steps in resolving guest complaints.
Displays caring and empathy for guests when resolving complaints.
Effectively uses Donatos' pre-shift and shift job aids and tools to ensure optimum product quality.
Manages time/temperatures, critical standards and visual characteristics of raw and completed product in each zone.
Manages dough and day dots to ensure the best quality.
Properly executes, enforces and manages food safety and sanitation requirements.
Ensures Associates understand and follow the personal hygiene standards required by Donatos and the local Health Department.
Seeks out and eliminates potential food safety violations and unsafe practices or conditions.
Maintains proper inventory levels.
Ensures all vendor orders are completed on a timely basis
Assumes responsibility for inventory of all stocked items, vendor orders, and invoice processing.
The following education, experience, knowledge, skills and abilities (KSA's) are required to perform in this role:
High School diploma or equivalent.
Knowledge of Donatos People Policies.
Thorough knowledge of Operations Manual
Knowledge, Skill and Abilities (KSA's)
Able to safely and successfully perform the essential functions of this position, meeting qualitative and/or quantitative productivity standards.
Able to lift up to 50 pounds.
Outcome Based Performance Metrics
(Insert 3 5 clearly measurable Outcome Based Performance Metrics written in SMART goal format to be utilized on Annual Performance Review for this position)
Maintains Associate cross-training charts.
Schedules cross-training as needed.
Develops Associates for future needs.
Indentifies high potential individuals with Certified Hourly Shift Manager potential.