Assistant General Manager

Donatos Bucyrus , OH 44820

Posted 2 weeks ago

Assistant General Manager

Operations

Reports To (Position): General Manager

FLSA Status: Exempt

WHO WE ARE

Donatos mission is to promote goodwill through our products and service, principles and people. In order to grow this mission, it is important to achieve our business goals through our growth. Success is achieved by all of us, pulling in the same direction AND by exhibiting behaviors that generate positive results.

OUR SUCCESS BEHAVIORS

At Donatos, we focus on two general categories of success behaviors, they are:

  • Opportunity Seeking: Symbolized by the passion we feel in our heart, this is the entrepreneurial spirit that drives us to find opportunities, create excitement, build enthusiasm, act like an owner and accomplish tasks.

  • Disciplined: Symbolized by focused clarity we have in our head, this is the logical, strategic, fact based approach to doing business that focuses all of our passionate enthusiasm toward the activities that will make a difference.

OUR PHILOSOPHY

Live:

A balanced, healthy lifestyle brings you personal power and energy to achieve your dreams.

Love:

A clear focus on your values keeps you rooted in what's important. .

Laugh:

Understanding and connecting with others builds strong relationships, fun and creativity.

Learn:

There is always a better way.learn, grow, stretch keep moving forward.

OUR VALUES

Trust, Integrity, Accountability, Consistency, Hospitality, Creativity, Community Engagement, Leadership, Fairness, Family, Humility

Position Summary

The Assistant General Manager's role is critical to the selection, training, development and retention of restaurant Associates support all restaurant systems.

The Donatos Assistant General Manager acts for the General Manager when the GM is not in the Restaurant; they are responsible for overall restaurant operations. The development of Associates in the restaurant must be a continual focus. The Assistant General Manager's role is one of coach and teacher, and is constantly seeking opportunities to motivate and develop Managers and Associates to operate as an efficient well functioning team.

Essential Responsibilities

  • Manages the people, product and equipment related to a specific zone of the restaurant to deliver the Mission and Promise.

  • Models performance standards in all zones (primary responsibility is to direct and coach, secondary responsibility is to assist).

  • Anticipates the needs of the guests at all access points.

  • Takes personal responsibility and ownership for managing a zone to deliver Quality, Service and Prosperity.

  • Ensures staffing levels are optimal during all volume periods.

  • Manages food, labor and costs through training and coaching.

  • Acts in a timely and decisive manner to adjust staffing for business volume changes

  • Controls food cost components of waste, prep, weights, portioning and theft during shifts.

  • Demonstrates and enforces operating norms such as uniform policies, timeliness, safety procedures, etc.

  • Acts as a coach and mentor to hourly Associates

  • Executes plans to improve team satisfaction based on Associate Survey and retention measurements.

  • Knows, enforces and educates Associates on all applicable labor laws.

  • Contributes to the team morale by displaying enthusiasm and commitment by word and action.

  • Completes assigned shift paperwork

  • Opens and/or closes the restaurant with proper administrative procedures.

  • Trains and enforces correct cash control procedures.

  • Uses proper security and verification procedures when handling deposits and safe contents.

  • Interacts with guests enthusiastically

  • Identifies and removes service barriers

  • Ensures orders are delivered accurately.

  • Consistently coaches Associates to exceed standards.

  • Provides a service atmosphere by treating Associates as guests.

  • Follows correct steps in resolving guest complaints.

  • Displays caring and empathy for guests when resolving complaints.

  • Effectively uses Donatos' pre-shift and shift job aids and tools to ensure optimum product quality.

  • Manages time/temperatures, critical standards and visual characteristics of raw and completed product in each zone.

  • Manages dough and day dots to ensure the best quality.

  • Properly executes, enforces and manages food safety and sanitation requirements.

  • Ensures Associates understand and follow the personal hygiene standards required by Donatos and the local Health Department.

  • Seeks out and eliminates potential food safety violations and unsafe practices or conditions.

  • Maintains proper inventory levels.

  • Ensures all vendor orders are completed on a timely basis

  • Assumes responsibility for inventory of all stocked items, vendor orders, and invoice processing.

Minimum Requirements

The following education, experience, knowledge, skills and abilities (KSA's) are required to perform in this role:

Education

  • High School diploma or equivalent.

  • Work Experience:

  • Knowledge of Donatos People Policies.

  • Thorough knowledge of Operations Manual

Knowledge, Skill and Abilities (KSA's)

  • Dealing With Ambiguity
  • Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
  • Timely Decision Making
  • Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure; able to make a quick decision.
  • Decision Quality
  • Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate
  • Functional/Technical Skills
  • Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
  • Integrity and Trust
  • Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain.
  • Informing
  • Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or the organization; provides individuals information so that they can make accurate decisions; is timely with information.
  • Planning
  • Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.
  • Priority Setting
  • Spends his/her time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.
  • Process Management
  • Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can't; can simplify complex processes; gets more out of fewer resources.
  • Time Management
  • Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.

Physical Requirements

  • Able to safely and successfully perform the essential functions of this position, meeting qualitative and/or quantitative productivity standards.

  • Able to lift up to 50 pounds.

Outcome Based Performance Metrics

  • (Insert 3 5 clearly measurable Outcome Based Performance Metrics written in SMART goal format to be utilized on Annual Performance Review for this position)

  • Maintains Associate cross-training charts.

  • Schedules cross-training as needed.

  • Develops Associates for future needs.

  • Indentifies high potential individuals with Certified Hourly Shift Manager potential.

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Assistant General Manager

Donatos