Assistant General Manager - Claudie

RDG Overview:

Envisioned by Marine and Greg Galy through their travels, experiences, and thirst for discovery and adventures, the first MILA restaurant (part of RDG) opened in Miami Beach, FL, in January 2020. MILA is a restaurant, rooftop lounge, and mixology bar aiming to transport guests on a culinary journey of flavorful MediterrAsian cuisine. Balancing genuine hospitality, fine dining, and refined nightlife, MILA has quickly established itself as the go-to destination in the upscale Miami social scene.

We are first and foremost a group of individuals who strive for excellence and seek to illuminate the senses. We believe in the rhythms of life and we are driven by the experience of adventure. Our principles stand for giving our customers the most transporting experience, an organic design and a refined culinary journey.

D R E A M I T

MILA has grown above and beyond our expectations in its first two years despite facing significant pandemic-related restrictions, and ranked #5 of The Restaurant Business Top 100 ranking.

Following the success of the original restaurant, RDG plans to expand to new concepts and locations, focusing initially on the Florida market. It has shown the quickest development rates and is anticipating some of the best economic growth worldwide.

B U I L D I T

Through its elevated brand portfolio, and its exclusive membership, RDG aims to create a full network of venues and experiences offering a unique lifestyle to its guests and members in Florida and to become one of the leaders of the luxury restaurant industry in the United States.

G R O W I T

RDG is now actively exploring other national markets such as New York City, Los Angeles and Las Vegas, as well as further afield in London, Dubai and Mexico City for potential expansion opportunities.

Summary:

The AGM will be responsible for managing and leading daily operations of Claudie. In the absence of the General Manager, the AGM will act as interim GM. Oversight of management and employee development, inventory management, supply purchases, and guest satisfaction are top priorities. Performance will be measured by consistent delivery of results while upholding company standards, expectations, and following systems. Holidays, late nights, and weekend hours are required, as well as flexibility with need-based shift coverage for members of the management team and hourly staff. Five years of experience in a senior management role are required. Experience with restaurant openings is desired, however not required. Candidate must be ServSafe certified.

RESPONSIBILITIES:

• Execute and maintain quality and consistency of food, beverage, and service with full adherence to standards; act with a sense of urgency, be friendly, professional, and engaged.

• Provide a warm and welcoming atmosphere, attentive, detailed, friendly, and courteous service.

• Proactively visit with and interact with guests and members; build loyalty and face/name recognition.

• Positively handle guest requests and accept feedback with grace.

• Provide sound resolution(s) to guest complaints with poise and professionalism.

• Understand the market and surrounding areas (i.e. restaurants, businesses, hotels)

• Regularly measure and evaluate service through restaurant service audits and leveraging guest/employee feedback.

• Maintain highest level of safety, security, sanitation, and cleanliness of facility.

• Must understand how to use basic computer applications and POS systems.

• Staff, train and develop guest-focused employees.

• Manage team accountability.

• Maintain good rapport with vendors to ensure quality and consistency.

• Instill a culture of excellence and inspire confidence throughout the restaurant staff while displaying strong leadership skills.

• Sound decision making capability while protecting the restaurant/Company in instances of urgency.

• Assist in conducting quarterly restaurant staff evaluations.

• Follow company guidelines to effectively manage labor.

• Achieve restaurant financial goals as specified to applicable area of responsibility.

• Control cash, credit, and other receipts by following company cash handling/reconciliation procedures.

• Assist GM in developing plan to meet or surpass expectations set by P&L projections with an eye toward maximizing efficiency and productivity.

• Weekly inventory counts, costs, and maintenance.

Requirements/Qualifications:

• Minimum of 5+ years fine dining/upscale management experience is required.

• Bachelor's degree in hospitality or business or a combination of experience is desirable.

• Experience managing the floor of a French inspired upscale/luxury restaurant/bistro is preferred.

• Execute and maintain quality and consistency of food, beverage, and service with full adherence to standards; act with a sense of urgency, be friendly, professional, and engaged.

• Provide a warm and welcoming atmosphere, attentive, detailed, friendly, and courteous service.

• Proactively visit with and interact with guests and members; build loyalty and face/name recognition.

• Positively handle guest requests and accept feedback with grace.

• Provide sound resolution(s) to guest complaints with poise and professionalism.

• Understand the market and surrounding areas (i.e. restaurants, businesses, hotels)

• Regularly measure and evaluate service through restaurant service audits and leveraging guest/employee feedback.

• Maintain highest level of safety, security, sanitation, and cleanliness of facility.

• Must understand how to use basic computer applications and POS systems.

• Staff, train and develop guest-focused employees.

• Manage team accountability.

• Maintain good rapport with vendors to ensure quality and consistency.

• Instill a culture of excellence and inspire confidence throughout the restaurant staff while displaying strong leadership skills.

• Sound decision making capability while protecting the restaurant/Company in instances of urgency.

• Assist in conducting quarterly restaurant staff evaluations.

• Ability to work a flexible schedule. AM/PM/Weekends/Late nights.

Physical Demands And Work Environment:

• General office assignments-(typing), which lends itself to repetitive motion.

• Sitting in a stationary position for several hours within the day.