Job Title: Assistant Frozen Foods Manager FLSA: Non-Exempt
Department: Frozen Foods Revision Date: 05/2018
Provides prompt, efficient and friendly customer service. Assists Department Manager to present the freshest most innovative and best quality products at a competitive retail price to customers.
Accountable and Reports to: Store Director; Assistant Director; Store Operations, Perishables, Health Wellness Home; Managers of Store Operations, Perishables, Health Wellness Home; Assistant Managers; Frozen Foods Manager
Direct Reports: Frozen Foods Clerks
Primary Duties and Responsibilities:
Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
Makes an effort to learn customers' names and to address them by name whenever possible.
Assists customers by: (examples include)
escorting them to the products they're looking for
securing products that are out of reach
loading or unloading heavy items
making note of and passing along customer suggestions or requests
performing other tasks in every way possible to enhance the shopping experience.
Answers the telephone promptly and provides friendly, helpful service to customers who call.
Stocks, rotates, and faces product on shelves.
Supervises and assigns work for evening/part time crew.
Ensures department standards are met.
Organizes, cleans, and maintains frozen food freezer in back room.
Handles and satisfies customer issues.
Trains new employees.
Reviews out of stocks, ad items, and back stock.
Orders merchandise as directed by department head and controls inventory
Monitors sales regularly.
Meets with vendors to get point of purchase (POP) materials and other sales-enhancing items when available.
Oversees intercom selling.
Prices items for displays.
Makes sales suggestions and ideas to department manager.
Understands and practices proper sanitation procedures and ensures the work area is always clean and neat, and maintains strict adherence to department and company guidelines related to personal hygiene and dress.
Adheres to company policies and individual store guidelines.
Reports to work when scheduled and on time.
Secondary Duties and Responsibilities:
Assumes management duties in absence of Department Manager.
Unloads truck and ensures product is stocked in appropriate area.
Cleans display cases and monitors maintenance of equipment and floors.
Reviews price tags and updates signage as needed.
Assists in other areas of store as needed.
Performs other job related duties and special projects as required.
Instructing, assigning, and reviewing the work of others, maintaining standards, coordinating activities, allocating personnel, and acting on employee problems.
Education and Experience:
High school or six months or less of similar or related work experience.
Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.
Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Knowledge, Skills, Abilities and Worker Characteristics:
Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
Ability to do arithmetic calculations involving fractions, decimals, and percentages.
Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.
This position is frequently exposed to equipment movement hazards and dangerous chemicals/solvents. There is continuous exposure to noise, temperature extremes, dampness, and occasional exposure to electrical shock. This is a fast paced work environment with significant pressure.
Equipment Used to Perform Job:
Forklift, calculator, Telexon ordering unit, computer, NCR, cash register, pallet jack, two wheeler, box cutter, and C.A.R.S. reordering system.
This position has daily contact