Assistant Front Office Manager-Kingsgate Hotel & Conference Center
Collegiate Hotel Group is seeking a Assistant Front Office Manager to join Graduate Hotels, Graduate Cincinnati. Graduate Hotels is a hotel collection targeting university-anchored markets across the country that celebrates each town's unique local culture and history. The Assistant Front Office Manager is an integral leader on the front desk team and helps assist lead the agents and guests on and off property.
Monitors daily status of rooms, rates, discount rates and packages Maintains current list of available rooms for walk situations Coordinates blocking of rooms
Checks printed registration cards against information on arrival report and rectifies any discrepancies
Ensures prompt and courteous service to guests Pre-registers guests according to standards Completes and monitors employee schedule Monitors VIP arrivals
Keeps track of rooms to ensure accurate status and readiness for check-in
Hires, coaches and disciplines direct reports
Interacts positively and professionally with guests to resolve issues
Acts as Manager on Duty as required
Other duties as assigned
The Collegiate Hotel Group is a Division of Schulte Hospitality Group that currently manages the Graduate Hotels portfolio. Graduate Hotels is a hand-crafted collection of hotels that reside in dynamic university-anchored towns across the country. Each hotel pays homage to the heritage of its unique town through cultural nods to the local community. Launched in 2014, there are currently 15 open and operating hotels across the U.S. and an additional 13 hotels under development slated to open by the end of 2020. Graduate Hotels is owned by Adventurous Journeys (AJ) Capital Partners, a Chicago-based vertically-integrated real estate developer, owner and operator. For more information on Graduate Hotels, please visit graduatehotels.com.
Schulte Hospitality Group