Assistant Front Office Manager

Overview

San Diego Hotel

With miles of sandy beaches and a year-round average 70-degree temperature, there is no better place to live and work than sunny San Diego! Within this seaside paradise lies the newly renovated, four-star, Omni San Diego Hotel; a place dedicated to providing a superior experience for both associates and guests. Omni San Diego's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni San Diego Hotel's commitment to serve our associates and nurture their growth has led to the company's highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni San Diego Hotel may be your perfect match.

Job Description

The Assistant Front Office Manager at the Omni San Diego provides supervision of the Front Office team as Manager on Duty, this inlcudes staff in guest services and front desk. Main responsibilities include working closely with Front Office Manager and fellow staff to ensure excellent customer service, assist check in and check out, supervise the front office team including, train new Front Office associates and respond to guest concerns in a prompt and courteous manner. The Omni San Diego is a Four Diamond, 511 guest room property located in the heart of downtown San Diego. The Assistant Front Office Manager is an overtime eligible position.

Responsibilities

• Assist in guest check-in and check-out as needed.
• Attend meetings as assigned (stand-up, staff, etc.) and ensure that all relevant information is communicated to the Front Office team accurately and promptly.
• Conduct pre-shift meetings daily.
• Ensure registration cards are completed.
• Ensure all needed reports are run regularly.
• Assist in the training of all Front Office Associates.
• Communicate effectively with all department managers and staff to ensure that guest needs are met.
• Handle all guest complaints and issues win a timely manner. Communicate any relevant information to the team via the MOD report as needed.
• Maintain a high level of competence with all front office computer systems.
• Assist in training and trouble shooting of all front office computer systems as required.
• Complete weekly supply inventories to ensure adequate pars.
• Complete rate discrepancy report and make needed changes.
• Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.
• Prepare group information sheets.
• Complete check-out with balance report.
• Complete credit check daily.
• Adhere to all systems and controls of the Front Office.
• Assure knowledge and training of Marketing Programs of company and hotel.

Qualifications

• Ability to work a varied schedule that will include nights, overnights, weekends and holidays is required.
• Ability to communicate effectively in written and spoken English is required.
• Ability to stand and walk for long periods of time is required.
• Ability to effectively utilize computer database programs and Microsoft Office is required.
• Ability to multi-task and maintain calm under pressure is required.
• A minimum of 1 year of previous hotel front office experience is required.
• Previous experience in a luxury hotel is strongly preferred.
• Pay: $64,161.57 - $67,424.50/annually. Position is overtime eligible manager. The pay scale provided is a range that Omni Hotels & Resorts reasonably expects to pay. Actual compensation offered may fluctuate based on a candidate's qualifications and/or experience
• Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link in the OFCCP's Pay Transparency Nondiscrimination policy statement
• If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com