Assistant Front Office Manager

Overview

Mokara Hotel and Spa

The Mokara Hotel & Spa, a relaxing retreat on San Antonio's world-famous Riverwalk is just steps from all the action yet worlds away. Mokara has a long-standing history of excellence. As the only four-star hotel in San Antonio, Mokara is the first choice for sophisticated travelers. Be a part of an attentive staff by making our guest stays a memorable one.

The Mokara Hotel & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Mokara Hotel & Spa may be your perfect match.

Job Description

To work closely with the Front Office Manager and oversee all areas of operation relating to the guest experience for Front Office and Guest Services. Manage Front Office, Concierge, Door, Valet and Bell staff.

Responsibilities

• Assist in all training with associates to meet Omni Standards.

• Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures. Where applicable, ensure process meets Forbes Service Standards

• Handle guest complaints while maintaining a satisfactory impression

• Knowledge of various hotel computer systems; adhere to all systems and controls of the Front Office and appropriate areas of responsibilities

• Complete daily reports such as rate discrepancy report, check-out with balance report, and daily credit check

• Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.

• Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced

• Prepare group information sheets

• Assure knowledge and training of Marketing Programs of company and hotel

• Complete weekly inventory to ensure adequate amount of supplies

• Communicate with all department managers on continuing basis (shift changes/night audit)

Qualifications

• Previous supervisory hotel front office and/or housekeeping experience is required, luxury hotel preferred

• Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays

• Ability to stand for the entire scheduled shift

• Customer service oriented, ability to multi-task, detail oriented, and excellent organizational skills needed

• Knowledge of Property Management Systems and related computer programs

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.