Assistant Front Office Manager NE

Compensation: Hourly $23.50 -$24.50 USD

As the Guest Services Manager NE,

• Review VIP reservations, amenity orders, and resumes for incoming and in-house guests. Update

the computer system by inputting inventory and non-inventory groups. Control the suite book to

ensure suites and special blocks are handled correctly.

• Perform front desk supervisor duties as required. Handle cash, make change, balance and assign

house bank. Count cash and other methods of payment at the end of the shift to verify and balance

the house bank.

• Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve

complications such as location changes or credit issues. Field guest complaints, conducting

thorough research to develop the most effective solutions and negotiate results. Plan and implement

detailed steps by using experienced judgment and discretion.

• Communicate effectively both verbally and in writing to provide clear direction to staff. Observe

performance and encourage improvement. Monitor lobby traffic and make staffing adjustments accordingly.

• Provide safety deposit boxes for guest by escorting them to the vault pulling the box from the vault

and carrying it to the customer. File access slips in room order.

• Perform the duties of Guest Service Agent, Reservation Agent and Telephone Operator in a friendly

and courteous manner to ensure guest satisfaction.

• Other duties as assigned by the Front Office Manager such as assisting in roles of manager on duty and formulation of scheduling.

The individual must possess the following knowledge, skills and abilities and be able to explain and

demonstrate that he or she can perform the essential functions of the job, with or without reasonable

accommodation.

• Ability to effectively deal with guests, some of who will require high levels of patience, tact and

diplomacy to defuse anger and collect accurate information and resolve conflicts.

• Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately

complex mathematical calculations without error.

• Ability to listen effectively and to speak English clearly to communicate with customers and

employees and assist and/or perform night audit functions including reporting, posting of revenues, auditing financial reports.

• Hearing and visual ability to observe and detect signs of emergency situations and to access and

accurately input information using a moderately complex computer system.

• Ability to lift and transport metal deposit boxes weighing up to 15lbs.

• Ability to analyze information and make effective judgments.

Other Expectations:

• Regular attendance in conformance with the standards, which may be established from time to time,

is essential to the successful performance of this position.

• Due to the cyclical nature of the hospitality industry, associates may be required to work varying

schedules to reflect the business needs of the hotel. This includes nights, weekends and/or holidays.

• All employees must maintain a neat, clean and well-groomed appearance (specific standards

available).

• Employee is always required to take on the responsibility and wear appropriate Personal

Protective Equipment (PPE) as determined by position and duties.

• Complies with health and safety rules, regulations and procedures to maintain a safe environment.

Working Conditions:

The physical demands and work environment characteristics described here are representative of those

that must be met by an employee to successfully perform the essential functions of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

Sedentary work: Exerting up to 10 pounds of force occasionally (occasionally: activity or condition

exists up to 1/3 of the time), and/or a negligible amount of force frequently (Frequently: activity or

condition exists from 1/3 to 2/3 of the time), to lift, carry, push, or pull, or otherwise move objects,

including the human body. Sedentary work involves sitting most of the time, but may involve walking

or standing for brief periods of time. Jobs are sedentary if walking and standing are required only

occasionally and all other sedentary criteria are met.

Environmental Conditions:

Inside: Protection from weather conditions but not necessarily from temperature changes. A job is

considered "inside" if the worker spends approximately 75 percent or more of the time inside.

Qualifications:

• Any combination of education and experience equivalent to a four-year college or experience that

provides the required knowledge, skills and abilities.

• No special licenses required.

• One-year front office management experience preferred.

• Additional language ability preferred.

We offer a comprehensive full-time benefits package consisting of medical, dental, vision, telemedicine, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accidental or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more!

Spire Hospitality is an equal opportunity/AA/Disability/Veteran employer.

The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf)