Assistant Front Office Manager - Limelight Snowmass

Company Description

Owned and operated by Aspen Hospitality, Limelight Hotels are your home base in the places you want to explore most. The contemporary properties are set in the heart of authentic outdoor and urban communities, and each hotel is deeply connected to its surroundings - offering a unique adventure for every guest. The guest experience is an intentional journey and the elevated, yet unpretentious nature of the stay allows guests to feel nurtured and at ease. A constant across all properties is a commitment to sustainability, unmatched hospitality, and access to an Adventure Concierge to ensure a memorable stay. Limelight's pet-friendly hotels are located in Aspen, Colorado, just steps from the downtown core; Snowmass, Colorado, offering ski-in/ski-out access to the mountain; Ketchum, Idaho, near the base of Sun Valley's famed ski area and walking distance to town; and in Downtown Denver, Colorado, adjacent to Union Station. Two new Limelight Hotels are slated to open in Mammoth, California, and Boulder, Colorado in 2025. Learn more at www.LimelightHotels.com.

Job Description

Summary

The Assistant Front Office Manager directs the activities of the Front Office, Guest Service, and Concierge staff to maximize room revenues and to assist in room availability control. This position will cover the PM hours with a work shift of 2:30pm-11pm.

The budgeted salary range for this position is $65,000-$70,000. Actual pay will be dependent on budget and experience, all our salaried roles are eligible for bonus.

Job Posting Deadline

Applications for this position will be accepted until July 1st, 2024.

Essential Job Functions

• Report for work in a neatly groomed and acceptable manner

• Be responsible for the grooming of on-shift employees as outlined in the employee handbook and further developed in the departmental rules

• Handles and resolves guest issues and complaints in a timely manner

• Manages the Front Desk Agents, Guest Services, and Concierge staff

• Monitors and Coaches all Limelight standards in all guest services positions in the Rooms Division ensuring the very best customer service for every guest every time

• Ensure payroll administration is accurate and timely

• Ensure the smooth functioning of the registration and cashiering areas of the Front Desk

• Evaluate staff per given time frames, coach as needed

• Work with overnight staff to ensure follow-up on any problems, guest requests, etc.

• Assists the Front Desk Manager in the following duties:

• Daily Operations Report

• Future room blocking

• Lift ticket ordering

• Group billing

• Management of ALICE system

• Log and search Lost & Found items

• Incident Reports

• Scheduling

• Review daily arrivals, special requests, group needs, room assignments, etc.

• Work with hotel departments, and establishments with regard to groups, VIP's and individual guests to ensure an excellent experience for the guest. Work to resolve all credit problems daily with accounting

• Work with Group Coordinator on group arrivals, room blocks, and departures

• Train new staff and cross-train in the slow seasons for development and motivation; coach as needed

• Keep all personnel up to date on policies and procedures relative to their areas

• Attend meetings: Daily Operations, Arrivals Meeting, BEO/Resume Meeting, Bi-Weekly Managers Meeting

• Perform as Manager on Duty as required

Qualifications

• Excellent written and spoken English

• College degree preferred

• 3 years hotel experience, peferably in a superviosry role

• Computer experience preferred

Additional Information

Supervision Given and Received

Given: Exercises general supervision over Front Desk, Concierge and Guest Service Staff. Assigns a variety of routine tasks, sets general expectations of results expected within company's policies and procedures. Responsibilities include but are not limited to, interviewing, hiring, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Received: Works under supervision of the Front Office Manager. Receives guidance in terms of broad goals and overall objectives and is responsible for establishing strategic methods to attain them. Can formulate policies but does not necessarily have final authority for approval. Review of work is not detailed and emphasizes accomplishment of broad work objectives, rather than specific assignments.

Work Environment and Physical Demands

Ability to stand, type and sit at desk/computer for most of the work shift executing repetitive movements. No adverse or hazardous conditions. Not required, but preferred to be able to occasionally lift, push or pull 25 lbs. individually or with assistance.

Job Benefits

This position is categorized as a regular full-time position eligible for the following benefits:

Enrollment dates differ across the various programs.

• Health, Dental and Vision Insurance Programs

• Flexible Spending Account Programs

• Life Insurance Programs

• Paid Time Off Programs

• Paid Leave Programs

• 401(k) Savings Plan

• Employee Ski Pass and Dependent Ski Passes

• Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen Skiing Company, you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen Skiing Company / ASPENX / The Little Nell / Limelight Hotel is an equal opportunity employer.

For an overview of Aspen Skiing Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

As of March 11th 2022, Aspen Skiing Company, ASPENX, The Little Nell, and The Limelight Hotels will no longer require all active employees to be fully vaccinated in the workplace. Read more about our policies as it relates to employee safety here