Assistant Front Office Manager

Working alongside the Director of Front Office Operations at The Peninsula Beverly Hills, we are seeking an Assistant Front Office Manager who possesses a genuine warmth and sense of hospitality.

• Work for an award-winning luxury hotel group

• Learn and grow within a diverse multi-outlet property

• Exceptional benefits package

Key Accountabilities

• Work well in a team environment

• Ensure efficient provision of Front Office Service

• Handle staff issues and training

• Handle guest complaints and requests with appropriate follow up and resolution

• Exemplify our unique and highly personalized approach to service providing that "feeling of family" for our guests

General Requirements

• Strong engagement and communication skills with pleasing personality.

• Minimum of 2 to 3 years of experience and background in a leadership position in Front Office Department

• Experience in a luxury hotel or other luxury customer service environment

• An open and flexible schedule with the ability to work on the weekends, overnight shifts, and holidays when necessary

• Proficient with Opera, Hotsos, Microsoft Office, etc…

Benefits we offer

• 100% company-paid medical, dental and vision coverage

• Paid time off

• Complimentary employee meals

• Complimentary car parking (onsite)

• Complimentary bicycle parking (onsite)

• Bus transit reimbursement

• Complimentary dry cleaning for business attire

• Discounted and complimentary room nights at The Peninsula Hotels

• 50% restaurant discount

• Retirement plan with 4% company match

We are delighted to receive your resume for further consideration. To be eligible to apply, you must have a US work authorization. The salary for this position begins at $65,000 - $70,000 annually.

About The Peninsula Beverly Hills

Located at one of the most prestigious addresses in Beverly Hills, at the intersection of Wilshire and Santa Monica Boulevards, and within easy walking distance of Century City and the legendary Rodeo Drive, The Peninsula Beverly Hills provides an exclusive retreat amid lush tropical gardens.