Assistant Front Office Manager - Falls Village Resort

Job Description

Falls Village Resort located in Branson, MO is seeking an Assistant Guest Services (Front Office) Manager. Nestled in a picturesque campus style setting boasting 297 spacious room units, our property promises a vibrant work atmosphere. As an integral part of our team, you'll play a pivotal role in ensuring each owner and guest receives an unparalleled vacation experience.

Apply today; we are hiring immediately!

Location: 200 Creekside Road; Branson, MO 65616

BENEFITS YOU WILL ENJOY:

• Up to 21 Paid Days off per Year

• 401K Match up to 5%

• 9 Paid Holidays

• 2 Paid Days to Volunteer

• Medical, Dental, Vision Insurance

• 6 weeks - Paid Parental Leave

• Internal Growth and Career Pathing

• Tuition Reimbursement

• Safe and Fun Work Environment

• Employee Discounts Including Childcare, Hotels and more!

JOB SUMMARY:

The Assistant Guest Services Manager will assist in managing the daily operations of the front desk, reservations, and maintaining proper working relationships between the front desk and all other departments.

• You will focus on attracting, building, and supervising a highly engaged Guest Services Team.

• You ensure the front-desk is tidy and has all necessary materials (key cards, packets, etc.).

• You will maintain standards and continuous training programs for the Hospitality Desk Staff and analyze needs and make recommendations to Resort leadership for operational effectiveness and innovation.

• You will manage the scheduling for Guest Services Associates based on Resort occupancy.

• You focus on the satisfaction of all guests by ensuring the timely resolution to inquiries.

• Perform daily checks of all SOPs to ensure guest service will be prepared for an audit.

YOUR BACKGROUND:

• High School Diploma or equivalent required

• Minimum of 2-years Front Desk experience & 1-year supervisory experience.

• You have Hospitality Front Desk Operations, yield, and resolution management knowledge.

• Proven ability managing continuous owner and guest relations in-person and by phone.

• You have a record of handling multiple customer interactions with various constituencies.

• You can supervise a staff of 2-5 associates.

• You are able to work a variety of shifts, including evenings, weekends, and holidays.