Assistant Front Office Manager

Job Summary:

The Assistant Front Office Manager at Arlo Chicago will assist in managing the daily operations of the front office team, ensuring excellent guest services and maintaining high standards of customer satisfaction. This role requires a strong leader who is customer-focused, organized, and able to work in a fast-paced environment. The Assistant Front Office Manager will report directly to the Front Office Manager and help ensure the smooth and efficient operation of the hotel.

Compensation & Benefits:

This is a full-time, salaried position in the hospitality/restaurant industry, located in Chicago, Illinois. The compensation for this role is $63,000 per year, paid biweekly. The successful candidate will also be eligible for a comprehensive benefits package, including health insurance, retirement plans, and paid time off.

Responsibilities:

• Assist the Front Office Manager in the management and supervision of the front office team.

• Train, coach, and motivate front office staff to provide exceptional customer service and exceed revenue targets.

• Assist in handling guest complaints and concerns, ensuring a quick and satisfactory resolution.

• Monitor and respond to online reviews and feedback, ensuring a positive online reputation for the hotel.

• Oversee the front desk operations, including check-in/check-out process, room assignments, and cashiering.

• Ensure the front office team is well-informed and up-to-date on hotel policies, procedures, and promotions.

• Collaborate with other hotel departments, such as housekeeping, reservations, and maintenance, to ensure guest satisfaction.

• Assist with inventory management and ordering of necessary front office supplies.

• Handle scheduling, payroll, and other administrative tasks related to the front office team.

• Assist in preparing and maintaining various reports, including occupancy reports, revenue reports, and daily deposits.

• Assist with the recruitment, hiring, and training of new front office employees.

Requirements:

• Bachelor's degree in hospitality management or related field

• Minimum of 2 years of experience in a supervisory role in front office operations in a hotel or similar hospitality environment

• Excellent customer service skills

• Strong leadership and team-building abilities

• Familiarity with hotel systems, such as PMS and POS.

• Experience with managing online reviews and reputation management

• Strong communication and organizational skills

• Availability to work weekends, evenings, and holidays as needed

EEOC statement:

We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. We celebrate diversity and are committed to creating an inclusive environment for all employees.