Assistant Food & Beverage Outlets Manager - The Willard Intercontinental Washington

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

About Us:

The Willard InterContinental Washington, DC is one of the most iconic hotels in the Nation's Capital. Since 1818, the Willard InterContinental Hotel has played host to the world's social and political elite. Often referred to as the 'Residence of Presidents', The Willard has welcomed U.S. presidents, foreign dignitaries and celebrities, as well as has been the site of many historic moments in U.S. history. Located in the heart of the nation's capital on Pennsylvania Avenue, the Willard continues to be the hotel of choice for heads of state and leaders of the world's business, cultural, social and political sectors. The hotel's 335 well-appointed large guestrooms include 41 elegant suites. Dining options consist of the Cafe du Parc, a popular French bistro with seasonal outdoor seating, traditional Afternoon Tea in Peacock Alley, the classic Round Robin Bar and Private In-Room Dining. There is over 20,000 square feet of Conference and Banquet space and the hotel hosts events ranging from intimate meetings to luxurious weddings. The Willard InterContinental combines heritage, sustainability and luxury with contemporary comfort and the latest technology.

Job Summary:

The Assistant Food & Beverage Outlets Manager will assist in training and supervising staff in the operations of our food and beverage outlets. The ideal candidate will be entrusted to maintain high standards of service, and work with the service and culinary team to create exceptional dining experiences.

A little bit about your day:

Reporting to the Director of Outlets, every day is different, but you'll mostly:

• Promote the hotel's service philosophy and style through our people attributes.

• Ensure all guests receive responsive, professional, and gracious service.

• Execute all tasks with efficiency, respect, and professionalism, fostering a teamwork-oriented environment.

• Represent the outlets professionally through effective communication with business partners.

• Collaborate with management to maintain service standards

• Understand and implement all programs, procedures, and standards.

• Maintain consistency in food preparation and service according to restaurant standards.

• Handle cash and receipts according to accounting policies.

• Fill in as needed to uphold guest service standards and operational efficiency.

• Participate in daily and weekly operational meetings.

• Assist in overseeing day-to-day restaurant operations.

• Conduct pre-shift meetings and organize staff training sessions.

• Supervise dining room service and host department operations.

• Provide feedback for continuous improvement in service quality and colleague satisfaction.

• Support front-of-house team in all dining room service aspects.

• Enforce company policies and procedures consistently.

• Maintain office organization and stock supplies.

• Monitor and maintain restaurant systems.

• Complete designated weekly assignments promptly.

Requirements:

• Minimum 2 years of food and beverage experience in the luxury hotel industry preferred.

• Bachelor's degree in Business Administration or a related field preferred.

• Excellent communication and organization skills. Ability to interact professionally and diplomatically with a variety of business partners.

• Excellent communication and organizational skills, with the ability to interact professionally.

• Proficiency in Microsoft Office Suite, including advanced skills in Word, Excel, and PowerPoint.

What you can expect from us:

Join us and you'll become part of the global IHG family - and like all families, all our individual colleagues share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve.

In return, we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.