Assistant Facility Manager-1

The Assistant Facility Manager interfaces with our clients, account teams and service providers to ensure superior delivery of the facilities services provided. This position makes sure that any issues or conflicts are quickly and efficiently resolved with the highest degree of customer service.

The successful candidate must be able to organize and prioritize multiple tasks, effectively manage through stressful situations, and develop and effectively manage customer relationships. Responsibilities include liaising with contractors, coordinating maintenance and operations, supporting the effective delivery of contracted services, and occupancy services and administration. Provide support for meetings and conferencing Ensure appropriate follow up with customers Seek to continuously improve processes, systems and overall customer satisfaction Assist with budgetary requests, analysis and reporting Assist with the coordination and scheduling of maintenance activities Provide direction/information to vendors, facilities staff and service providers as required ensuring excellent coordination of work within client environment with minimal disruption.

Assist with receiving and dispatching of work requests to technical staff, vendors or other services providers Resolve problems associated with all building services including but not limited to: janitorial, conference rooms, interior and fixtures and equipment, climate comfort and mechanical & electrical needs. Implement preventive, ongoing and anticipated maintenance/repair programs Work with internal groups (Sourcing Team, Accounts Team, Category Management, Billing) to communicate customer requirements and to resolve any challenges, issues, or new opportunities Work with client and service provider personnel to set up systems, maintain access and usability, provide training, and coordinate any IT or other projects Provide required reporting, data, and dispatch updates for assigned units of business Conduct periodic weekly calls to run through any updates, check-ups, and basic information sharing Analyse weekly trades with high volume of calls and provide solutions to decrease volume Perform other duties, activities, or projects as assigned Requires participating in afterhours call rotation for dispatching and following up on afterhours emergencies Sound like you? To apply you need to be/have: Bachelor or Associate Degree preferred or equivalent work experience Knowledge of customer service principles and practices Good organizational and interpersonal skills with a strong customer focus Proficient in MS Office, and possess strong written, verbal and people skills Demonstrated intermediate to advanced written communication skills (spelling, grammar and punctuation) and verbal communications skills Able to work independently with minimal supervision Prioritize and manage the completion of projects in an efficient and timely manner Ability to quickly learn how to use any Company required software may be required LI