Assistant Facilities Manager

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

What this job involves -

This unique Assistant Facilities Manager role plays a pivotal role in providing authentic service experiences that bond the relationship between JLL, our clients, and their guest. As the first point of contact at Reception, they are responsible for welcoming employees with genuine hospitality and thoughtful services. This role will manage multiple sites in the area from a financial and support capacity.

Your day to day:

Site Operations

• Create a comfortable, welcoming, and hospitable experience for employees and their guests.

• Boost agility in the workplace by managing up-to-date visitor information.

• Anticipate client needs through observation to create memorable experiences.

• Manage inventory management.

• Adhoc responsibilities assigned by Facilities Manager.

Customer Services

• Foster a sense of community and create happiness at work for our teams, our clients, and their guests.

• Create a welcoming environment for our clients, (internal/external) customers by providing authentic, caring, and timely services.

• Be a solution provider to our teams, our clients, and their guests by directing them to the appropriate POC to help resolve issues if it falls out of your purview.

• Manage mail services including FedEx.

Visitor Management

• Provide personable and efficient visitor registration services.

• Ensure regulatory compliance in managing visitor access through client's or Landlord's Visitor Management Systems (VMS).

• Enhance safety and security of our client's facility by management of visitor's access.

• Execute emergency response plan to ensure the safety of clients and guests when necessary.

Conference Meeting Room Booking

• Assist & educate the client to achieve optimization and efficiency for meeting room bookings.

• Enhance user comfort and services by the efficient turnaround of meeting rooms. Push in chairs and arrange evenly; tidy markers/phone/cords on tables

• Check all resource scheduler panels to ensure they are in working order. If not, reach out to the appropriate team to resolve it.

• Facilitating office conference calls, client calls - setting up IT/audio/video, ensuring speakers are set up.

Kitchen

• Keep area tidy including counters and tables, storage areas and fridge.

• Keep fully stocked: snacks, nuts & snack bars, both cereal containers, fruit bowl.

• Review and stock all inventory and order as needed

• Order all paper goods & utensils.

• Ensure all machines are in working order. Dispatch service provider for repairs as needed.

Site and Vendor Management:

• Manage the site in accordance with all agreed policies, procedures and contract scope.

• Assist with vendor management for maintenance of janitorial, mechanical, electrical,

plumbing, carpentry, critical systems, HVAC, and others defined within the portfolio of

respective sites.

• Support the sourcing SME and area/site managers through the vendor contract procurement process

• Ensure all vendors are in compliance with contract and all insurance requirements are met

• Ensure compliance with all health and safety, environment and risk management policies and procedures in conjunction with the area/site manager.

• Coordinate internally with other teams which may include fitness, food services, security and capital projects.

• Support the area manager in the implementation of short and long-term projects for the client.

• Any other activities to support site operations, including, but not limited to:

moves/reconfigurations, events, safety, reception and mail services

Client Relationship Management:

• Proactively develop and manage client relationships ensuring that expected service levels are achieved.

• Comply with all requirements of the client contract and meet or exceed key performance indicators.

• Deliver an exceptional quality of service to the client, as reflected by client feedback.

• Support the implementation of innovative programs and processes that reduce short and long term operating costs and increase productivity.

Finance Management / Cost Control / Profitability:

• Assist the area manager to achieve or exceed financial targets and key performance indicators.

• Assist with the annual budgeting and quarterly forecasting processes for the site/s as well as prepare monthly spend reports (actual vs. budget, variance etc.)

• Manage vendor purchase orders, invoices, and payments

• Help to develop and approve the annual capital plan for each building, interfacing closely with the client

• Actively support an environment of teamwork, co-operation, performance excellence and personal success.

• Proactively manage the site operations team relationship

• Participate in performance management program, and personal development planning

• Act as an ambassador for JLL by behaving consistently with cultural and ethical requirements

Leadership/Staff Management

• Lead, manage, develop and supervise a professional friendly, creative, energetic, and detail oriented team in the delivery of extraordinary events

• Provide excellent onboarding, training, and team building

• Actively support an environment of teamwork, co-operation, performance excellence and personal success

• Participate in the individual performance management program and personal development planning for members of the team

• Align with facilities leadership team as a manager and act in a manager capacity for anything at the site/s

• Act as an ambassador for JLL, adopting and maintaining the firm's core values of Teamwork, Ethics and Excellence

Sound like you? To apply you need to have:

• Associate's or Bachelor's degree in Facilities, Property, Business or related field desirable.

• Minimum 2 years of supervisory experience in facilities management or related field.

• Proficient in a range of information technology tools and platforms.

• Strong analytical, organizational, customer service and presentation skills.

Estimated compensation for this position is:

76,750.00 - 76,750.00 USD per year

The pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

Location:

On-site -Seattle, WA

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Flexible and Remote Work Arrangements may be available

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.