Assistant Executive Housekeeper

Pay based on experience | Requires flexibility to work various shifts

In this fast-paced, high energy environment where managing many priorities and demands, supporting management and staff and providing great guest service are essential, how do we ensure our hotel is clean and looking good? As an Assistant Executive Housekeeper, you will assist the Executive Housekeeper by ensuring guest rooms and hotel facilities are cleaned to established standards and ensure all safety policies, procedures, and regulations are followed. While carrying out the job duties listed below, you will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal and professional dedication to our mission, vision, and values.

Principal Duties and Responsibilities (*Essential Functions)

• *Ensure that guest rooms and all areas of the facility are cleaned to standard and well stocked with amenities by overseeing the day-to-day responsibilities of team members, coordinating work assignments, and communicating and receiving feedback with hotel departments.
• *Inspect and evaluate physical conditions of all areas of the hotel and job assignments to ensure departmental standards are being met. Identify cleaning needs, potential safety hazards, problems, or repair needs, and notify appropriate individual for resolution. Submit recommendations for painting, repairs, furnishings, and relocation of equipment.
• *Carry out management responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include but are not limited to interviewing, hiring, and training team members; scheduling and motivating team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members up to and including termination; addressing complaints; and resolving problems.
• *Ensure that work is performed with minimal disruption to business operations.
• *Address guest inquiries, special requests, or complaints promptly and take corrective action with the goal of producing a positive interaction and experience for all hotel guests.
• *Evaluate housekeeping operations and assist with the development and implementation of strategies and processes to track and make improvements in daily assignments and project work to ensure maximum safety,
• *Prepare paperwork and department reports and perform various clerical function.
• Track supply inventory such as linens, cleaners, and amenities needed to complete daily assignments and project work.
• Perform or assist with cleaning duties as needed.
• Ensure full compliance with departmental Internal Controls, policies, procedures, and regulations.
• Perform other duties as assigned.

Job Qualifications

• High School Diploma or equivalent are required.
• One year of progressively responsible hotel housekeeping or related experience are required, two years are preferred.
• One year of supervisory experience is preferred.
• Ability to work safely and effectively with various chemicals/cleaning agents, tools, and equipment; be trained in blood borne pathogens; and perform required blood borne pathogens procedures.
• Must have a strong understanding of Occupational Safety and Health Administration (OSHA) regulations as they relate to environmental housekeeping requirements.
• Office skills, ability to use standard office equipment and demonstrate knowledge of Microsoft Office. Prior knowledge in purchasing software and scheduling software preferred.
• The ability to use strong organization skills and attention to detail to accurately handle multiple job duties and projects in a fast-paced environment.
• The ability to maintain discretion in handling confidential information.
• The ability to interact with and understand the interests of stakeholders at all levels, as well as the impact of those interests on PH&C and its goals. The ability to communicate effectively before groups of guests or team members of the organization.
• The ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays.
• While performing the duties of this job, the team member is required to talk, hear, stand, sit, walk, climb, balance, stoop, kneel, crouch, and move freely throughout the facility and property for duration of scheduled shift. The team member is frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arm. The team member must be able to operate a personal computer. The team member is required to lift, carry, push, pull, or move objects up to 25 pounds on a regular basis and up to 100 pounds occasionally, with assistance. Team member must wear all required Personal Protective Equipment (PPE) while performing job duties. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Working Conditions

The noise level is usually moderate. When on the casino floor the noise level increases. The facility is not smoke free. While performing the duties of this job, the team member will use chemical cleaning products and may be exposed to blood borne pathogens.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all qualifications, responsibilities, duties, and skills required.