Potawatomi Hotel & Casino (PH&C), owned by the Forest County Potawatomi tribe, is one of the most comprehensive, state-of-the-art entertainment properties in the Midwest, including slot machines, table games, poker tables, bingo, off-track-betting, a theater, event center, award-winning restaurants, full-service catering, and a luxury hotel, with a variety of business meeting and special occasion venues. In addition to being the premier entertainment destination in the Midwest, PH&C sets the bar high for responsible citizenship through its dedication to charitable giving, responsible gambling, and sustainability.
PH&C operates on growth-oriented Mission, Vision, and Values statements that emphasize providing opportunities, being the premier entertainment destination in the Midwest, and most importantly, acting with integrity in everything that we do. While carrying out the job duties listed below, the Assistant Executive Housekeeper contributes to our continued business success by providing unsurpassed guest service, personal and professional dedication to our Mission, Vision, and Values, and demonstrating a high level of integrity and ethical standards.
Principal Duties and Responsibilities (*Essential Functions)
*Ensure that guest rooms and all areas of the hotel are cleaned to standard and well stocked with amenities by overseeing the day-to day responsibilities of team members, coordinate work assignments, and communicating and receiving feedback with hotel departments.
*Inspect and evaluate physical conditions of all areas of the hotel and job assignments to ensure departmental standards are being met. Identify cleaning needs, potential safety hazards, problems, or repair needs and notify appropriate individual for resolution. Submit recommendations for painting, repairs, furnishings and relocation of equipment.
Carry out management responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include but are not limited to interviewing, hiring, and training team members; scheduling and motivating team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members up to and including termination; addressing complaints; and resolving problems.
*Ensure that work is performed with minimal disruption to business operations.
*Address guest inquiries, special requests, or complaints promptly and take correction action with the goal of producing a positive interaction and experience for all hotel guests.
*Assist with the development and implementation of strategies and processes to track and make improvements in daily assignments and project work to ensure maximum safety and efficiency as well as high standards.
Prepare department reports and evaluate housekeeping operations and recommend changes as needed.
Track supply inventory such as linens, cleaners, and amenities needed to complete daily assignments and project work.
Perform or assist with cleaning duties as needed.
Ensure full compliance with departmental Internal Controls, policies, procedures and regulations.
Perform other duties as assigned.
High School Diploma or equivalent and 2 years of progressively responsible related cleaning experience are required. A Bachelor's degree can take the place of 2 years of experience.
One year of supervisory experience is required.
Ability to work with safely and effectively with various chemicals/cleaning agents, tools, and equipment; be trained in blood borne pathogens; and perform required blood borne pathogens procedures.
Must have a strong understanding of Occupational Safety and Health Administration (OSHA) regulations as they relate to environmental housekeeping requirements.
Office skills, ability to use standard office equipment and basic knowledge of Microsoft Office. Prior knowledge in purchasing software and scheduling software preferred.
The ability to use strong organization skills and attention to detail to accurately handle multiple job duties and projects in a fast-paced environment.
The ability to maintain discretion in handling confidential information.
The ability to interact with and understand the interests of stakeholders at all levels, as well as the impact of those interests on PH&C and its goals. The ability to communicate effectively before groups of guests or team members of the organization.
The ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays.
While performing the duties of this job, the team member is required to talk, hear, stand, walk, climb, balance, stoop, kneel, crouch, and move for duration of scheduled shift. The team member is frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms. The team member must be able to operate a personal computer. The team member will be required to lift or move objects up to 25 pounds on a regular basis and up to 50 pounds occasionally with assistance. Specific vision abilities required by this job include close vision, color vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
The noise level is usually moderate to loud. When on the casino floor the noise level increases. The hotel is a smoke free environment. The casino is not smoke free. While performing the duties of this job, the team member will use chemical cleaning products and may be exposed to blood borne pathogens.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all qualifications, responsibilities, duties, and skills required.
Potawatomi Hotel & Casino