Assistant Dispatch Manager

Two Men And A Truck Sacramento , CA 94204

Posted 3 months ago

Assistant Dispatch Manager

The Assistant Fleet Manager is responsible for overseeing the day-to-day fleet activities to meet established operating, standards and procedural guideline. This is accomplished primarily through: hiring, training, and motivating franchise employees; controlling labor costs; managing daily fleet operations; and consistently exceeding customer expectations. The Assistant Fleet Manager ensures the franchise is consistently operating in compliance with the franchise agreement, TWO MEN AND A TRUCK system standards, and applicable laws and regulations. The Assistant Fleet Manager should have general knowledge of functional support areas, including our core business, Human Resources, Training and Payroll.

TWO MEN AND A TRUCK

  • $18 per hour + performance-based bonus!

  • Full time work: Monday - Saturdays, 7:30am start time, Wednesdays off

  • Benefits: Medical, dental, vision and 401K

  • Weekly pay

  • Responsible for the direction and day-to-day supervision of all 60 to 80, Movers and Drivers.

RESPONSIBILITIES

  • Promote and protect the TWO MEN AND A TRUCK brand

  • Determines staffing requirements, interview, hires and trains new employees, or oversees these processes

  • Responsible for employee accountability and adherence to franchise standards and policies through coaching and mentoring.

  • Coaches and Mentors Employees below 4.80 Overall Satisfaction or below 92% Referral Rate.

  • Employee scheduling and dispatch of movers and drivers

  • Oversees all workers compensation claims

  • Reviews employee development and corrective action programs

  • Oversees the fleet maintenance and equipment inventory programs

  • Ensures compliance with all DOT regulations and FMCSA guidelines

  • Handles customer concerns and oversees damage resolution process

  • Responsible for being the "on-call" emergency contact outside of normal business hours

  • Participates in regular training and development programs offered

REQUIREMENTS

  • Ideal candidate will have 1-3 years of management experience

  • Must be able to lift heavy items and have the stamina to perform moves as needed

  • Must have a valid driver's license and be able to pass DOT physical in order to drive commercial class vehicles

  • Excellent organizational and time management skills

  • Demonstrated ability to lead by example to motivate, develop and direct people

  • Ability to assess the performance of self, employees and franchise to make improvements or take corrective action

  • Strong decision making ability

  • Understanding of and commitment to customer service and the TWO MEN AND A TRUCK core values

  • Must be proficient with the following Microsoft applications: Excel, Word, Outlook

Sacramento


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Assistant Dispatch Manager

Two Men And A Truck