Assistant Dispatch Manager
The Assistant Fleet Manager is responsible for overseeing the day-to-day fleet activities to meet established operating, standards and procedural guideline. This is accomplished primarily through: hiring, training, and motivating franchise employees; controlling labor costs; managing daily fleet operations; and consistently exceeding customer expectations. The Assistant Fleet Manager ensures the franchise is consistently operating in compliance with the franchise agreement, TWO MEN AND A TRUCK system standards, and applicable laws and regulations. The Assistant Fleet Manager should have general knowledge of functional support areas, including our core business, Human Resources, Training and Payroll.
TWO MEN AND A TRUCK
$18 per hour + performance-based bonus!
Full time work: Monday - Saturdays, 7:30am start time, Wednesdays off
Benefits: Medical, dental, vision and 401K
Responsible for the direction and day-to-day supervision of all 60 to 80, Movers and Drivers.
Promote and protect the TWO MEN AND A TRUCK brand
Determines staffing requirements, interview, hires and trains new employees, or oversees these processes
Responsible for employee accountability and adherence to franchise standards and policies through coaching and mentoring.
Coaches and Mentors Employees below 4.80 Overall Satisfaction or below 92% Referral Rate.
Employee scheduling and dispatch of movers and drivers
Oversees all workers compensation claims
Reviews employee development and corrective action programs
Oversees the fleet maintenance and equipment inventory programs
Ensures compliance with all DOT regulations and FMCSA guidelines
Handles customer concerns and oversees damage resolution process
Responsible for being the "on-call" emergency contact outside of normal business hours
Participates in regular training and development programs offered
Ideal candidate will have 1-3 years of management experience
Must be able to lift heavy items and have the stamina to perform moves as needed
Must have a valid driver's license and be able to pass DOT physical in order to drive commercial class vehicles
Excellent organizational and time management skills
Demonstrated ability to lead by example to motivate, develop and direct people
Ability to assess the performance of self, employees and franchise to make improvements or take corrective action
Strong decision making ability
Understanding of and commitment to customer service and the TWO MEN AND A TRUCK core values
Must be proficient with the following Microsoft applications: Excel, Word, Outlook
Two Men And A Truck