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Assistant Director, Student Customer Services

Expired Job

University Of South Carolina Columbia , SC 29209

Posted 2 months ago

Posting Summary

Logo Posting Number STA01118PO18 Classification Title Student Services Manager I Internal Title Assistant Director, Student Customer Services Campus Columbia 01 College/Division Division of Administration and Finance Department DAF Bursar's Office Band 6 Advertised Minimum Salary $39,960 Advertised Salary Range $39,960 - $56,947 Location of Vacancy Part/Full Time Full Time Hours per week 37.5 Work Schedule

Standard working schedule: 8:30am 5:00pm

Must be willing to work a flexible schedule to meet the needs of the department.

Type of Staff Position Full-time Equivalent (FTE) Basis 12 months Job Search Category Student Services

About UofSC

The University of South Carolina System is comprised of the state's flagship university in Columbia (founded in 1801 and currently one of the top 50 "Best Colleges" according to U.S. News and World Report), three regional comprehensive universities (USC Aiken, USC Beaufort and USC Upstate), and Palmetto College consisting of four two-year campuses (USC Lancaster, USC Salkehatchie, USC Sumter, USC Union and Fort Jackson/Extended University). Together, the USC System institutions offer more than 450 degree programs on campus and online and are uniquely positioned to meet the state's educational, cultural, health and research needs.

The System employs nearly 14,000 people who work daily to improve the lives of students, fellow South Carolinians and the world. Our diverse engaged faculty and staff enjoy a dynamic and intellectually stimulating work environment.

Benefits for FTE, Research Grant or Time-Limited Positions Are Indicated Below

The University of South Carolina (UofSC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about UofSC benefits, access the About Benefits section on the Applicant Portal at uscjobs.sc.edu.Research Grant or Time-limited positions may be eligible for all, some, or no benefits, based on the grant or project funding.

Benefit Eligibility Type Full-Time Equivalent (FTE) South Carolina Retirement Yes State Insurance Programs Yes Annual Leave Yes Sick Leave Yes

Position Description

Advertised Job Summary

The Assistant Director for Student Customer Services works in conjunction with the Director to: promote, manage and model the customer service focus for the Bursar's Office; develop and administer communication regarding inquiries and requests; assist customers in person, electronically and via telephone; ensure all responsibilities are fulfilled and system functionalities (Touchnet) are operating optimally for the cashiering area; manage departmental relations with regards to E-Commerce, PCI compliance, and other needs as appropriate; develop and implement training opportunities for new and current staff for cashiering, Touchnet, Banner, etc.; assist with updating/maintaining Bursar website and social media communication; assist with developing and maintaining written procedures for all areas of customer service; assist with Phone Tree activity and monitoring; serve on Director's behalf when Director is absent/unavailable.

Minimum Qualifications (Classified and Unclassified positions)

Masters degree in Student Services or related field and 1 year related experience, or bachelor's degree and 3 years related experience.

Preferred Qualifications Knowledge/Skills/Abilities

Knowledge of best customer service practice. Excellent interpersonal skills.

Excellent verbal and written communication skills. Listening skills ability to ask probing questions, understand concerns, and overcome objections. Problem analysis and problem solving skills and customer service orientation.

Great organizational skills and attention to detail. Excellent judgment, adaptability and patience. Ability to work part of a team work.

Stress tolerance, resilience, persuasiveness, tenacious with a strong work ethic and a self-starter. Able to effectively manage multiple priorities and adapt to change within a fast-paced business environment. Possess a professional and friendly attitude and be able to quickly develop a rapport with customers. Ability to develop and maintain healthy work relations with fellow employees.

Position Attributes

Hazardous weather category Non-Essential Safety Sensitive or Security Sensitive No

Posting Detail Information

Number of Vacancies 1 Desired Start Date 10/29/2018 If Research Grant/Time Limited, give end date Job Open Date 09/27/2018 Job Close Date 11/11/2018 Open Until Filled No Special Instructions to Applicant

Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time.

This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.

We are only accepting applications submitted by November 11, 2018

Quicklink for Posting http://uscjobs.sc.edu/postings/41728 EEO Statement

The University of South Carolina does not discriminate in educational or employment opportunities on the basis of race, color, religion, national origin, sex, sexual orientation, gender, age, disability, protected veteran status or genetics.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  • Do you have at least a Master's degree in Student Services or related field and 1 year related experience, or bachelor's degree and 3 years related experience?

  • Yes

  • No

Applicant Documents

Required Documents

  • Cover Letter

  • Resume

  • List of References and Contact Information

Optional Documents



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Assistant Director, Student Customer Services

Expired Job

University Of South Carolina