Assistant Director - Premium Seating Operations & Special Events

Job Title Assistant Director

• Premium Seating Operations & Special Events Position Number 400461 Vacancy Open to All Candidates Time-Limited No Department Homepage https://ecupirates.com/ Advertising Department PIRATE CLUB Division Athletics Classification Title 10300 University Program Assoc Competency Level 2 - Journey Working Title Assistant Director

• Premium Seating Operations & Special Events Number of Vacancies 1 Full Time Equivalent (FTE) 1.000 Full Time or Part Time Full Time Recruitment Range $35,589 - $55,986 Anticipated Hiring Range $40,000 - $44,000 Salary Grade Equivalency GN07 Work Schedule M-F, weekends as needed Work Hours 8-5pm, weekends as needed Position Location (City) Greenville Job Category Staff

• Professional Organizational Unit Overview

The Primary Purpose of the Pirate Club or ECU Educational Foundation is to serve East Carolina University and its student-athletes as the friend raising and fundraising organization for East Carolina University's Division I Athletics Program, representing the highest principals of honesty and integrity. By conducting annual fund, endowment and capital campaigns in support of student-athlete scholarships, athletic facility enhancements and other programmatic needs the Pirate Club seeks to bring positive recognition to East Carolina University and the region it serves.

Job Duties

Facility Management:

• Oversee game day hospitality in all Pirate Club premium areas for all

football, men's basketball, and baseball home games.

• Manage premium seating area access, crowd control, first-aid needs, and

facility services.

• Evaluate admission procedures and general hospitality functions of all

greeters, team members, security personnel, etc. and manage all access

points related to premium areas.

• Create, update and maintain an emergency operations procedures

manual for all premium areas on game days.

• Create pre-season, in-season, and post-season facility maintenance and

cleaning reports and ensure all issues are resolved.

• Manage hospitality events held in Minges Coliseum, the Murphy Center,

Williams Clark Club, and throughout TowneBank Tower on home football

game days. Including oversight of guest access, food and beverage

services, temporary hospitality game day staff and guest communication

prior to the event.

• Perform weekly walkthroughs of TowneBank Tower to ensure the facility

is well upkept and fully operational. Meet with facility and housekeeping

staff as needed to resolve issues.

• Oversee the setup and breakdown of all premium areas on home football

and men's basketball game days, including all indoor and outdoor

hospitality space setups.

Donor Communication:

• Create, update and maintain the Policy and Services Manuals for all

premium areas.

• Assist with the creation of all menu portfolios for premium areas.

• Prepare, package and deliver season tickets, parking passes and other

essential credentials and information for premium seating areas.

• Assist with creation, distribution and compilation of results from in- and

post-season premium hospitality surveys.

• Build quality relationships with internal constituents, University staff,

students, business vendors and all donors and other athletics stakeholders.

Temporary/Student Employee Management:

• Recruit 50+ temporary/student workers for all home football and men's

basketball game days.

• Assist the HR department in moving all potential temporary and student

employees through the ECU hiring process.

• Create training materials and train all temporary employees to provide

premium services in all premium areas on home football, men's basketball,

and baseball game days.

• Manage a home football game day staff of 50+ temporary/student

workers.

• Manage a home men's basketball game day staff of 5+ temporary/student

workers.

Contracts, Invoice and Budget Management:

• Assist in the preparation of operational information for any Requests For

Proposals related to premium seating areas.

• Review all catering company invoices for accuracy and resolve any

discrepancies.

• Process and submit all vendor or client invoices for payment to business

office.

• Create, send and track all invoices to donors for services rendered on

game day.

• Track and work within the premium seating operating budget.

• Create and update yearly expense reports broken down by sport season.

Vendor Oversight & Communication:

• Oversight of the catering companies including, menu development, food

presentation, service, pricing, and cost control.

• Develop and manage a checklist of duties for housekeeping to follow both

pre-game, in-game, and post-game in all premium seating areas.

• Serve as the main point of contact for facilities, catering, housekeeping,

maintenance, hospitality staff and donors on home football, men's

basketball and baseball game days in premium areas.

Pirate Club Office Assistance:

• Assist with day-to-day Pirate Club activities.

• Answer the phone and take gift orders, in a courteous, informative, and

positive way.

• Assist with the oversight of rental events held within TowneBank Tower.

• Assist with the planning, staffing and execution of multiple Pirate Club

annual events.

• Perform other duties as assigned.

Minimum Education/Experience

Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

License or Certification required by statute or regulation

N/A

Preferred Experience, Skills, Training/Education License or Certification required by the Department

N/A

Special Instructions to Applicant

• Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write 'see resume' on your application when completing the job duties section.

• If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment).

• Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.

• Applicants must be currently authorized to work in the United States on a full-time basis.

Job Open Date 06/14/2024 Job Close Date

• Positions will be posted until 11:59 p.m. EST on this date; If no closing date is indicated, the position will be posted until filled and may close at any time after the recruitment has been completed. 06/25/2024 Open Until Filled No Quick Link for Direct Access to Posting https://ecu.peopleadmin.com/postings/71909 Alternate option

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

AA/EOE

East Carolina University is an equal opportunity and affirmative action employer and seeks to create an environment that fosters the recruitment and retention of a more diverse student body, faculty, staff and administration. We encourage qualified applicants from women, minorities, veterans, individuals with a disability, and historically underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the Department of Human Resources at (252) 737-1018 (Voice/TTY) or ADA-Coordinator@ecu.edu.

Eligibility for Employment

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.

Office of Human Resources Contact Information

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.