Job Summary The Assistant Director Patient Access is responsible for performing duties as assigned by the Regional Patient Access Director or Patient Access Director in relation to daily operations of all functions.
Supervisor SSC Back Office COO, SSC Front Office COO, RPAD or SSC CFO
Supervises various individuals as assigned
Duties (included but not limited to):
Provide a clear understanding to all PTAC staff of what the monthly metric goals are and how the department directly impacts these metrics and share with them what they can do to help improve the statistics/metric.
Handle all escalated patient and physician concerns to fullest Patient/Physician satisfaction possible
Work with leaders in non-PTAC departments to ensure that any new co-workers hired in areas with registration responsibilities have the opportunity to attend the Patient Access training
Serve as a liaison between the SSC and facility
Inform the Patient Access Director of any significant issues in the Patient Access area (i.e. preregistration delays, pre-authorization back logs, increased time to register patients, etc.)
Ensure quality review measurements are in place
Inform all PTAC and other departments in a timely manner of any Registration process or workflow changes within the HIS system, etc.
Communicate with the PTAC Director and provide updates on the results of the QA's from the non-PTAC outlying departments
Oversee management of PTAC personnel, providing recommendations for hiring, promotion, salary adjustment and personnel action where appropriate
Completion of operational training assignments, completion of the Manager In Training (MIT) process and becoming knowledgeable in all aspects of Patient Accounting and SSC departments.
Participants provide a high quality resource of knowledge, skills and work experience to the SSC and associated facilities during course of training and rotations.
Conducts self in a professional, ethical and compassionate manner with all individuals and co-workers
Determines trends in operational performance and identifies process improvement opportunities including but not limited to up-front collections, reduction in insurance unbilled and reduced percentage of error Demonstrates high level of proficiency and knowledge in front office and back office functions and responsibilities
Satisfactorily completes special projects as assigned
Assume a lead role for innovation, knowledge sharing and leading practices identification within the SSC and among peer group
Practice and adhere to the "Code of Conduct" philosophy and "Mission and Value Statement"
Other duties as assigned
KNOWLEDGE, SKILLS & ABILITIES
Technical Expertise Some understanding of healthcare including knowledge of healthcare terms, and accounts receivable processes
Strategic Analysis - Analytical Review skills and ability to make decisions based on analysis
Leadership - guides individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services
Tactical execution - oversees the development, deployment and direction of complex programs and processes
Financial management - applies tools and processes to successfully manage to budget
Project Management - assesses work activities and allocates resources appropriately
Organization - proactively prioritizes needs and effectively manages resources
Communication - communicates clearly and concisely, verbally and in writing. This includes utilizing proper punctuation, correct spelling and the ability to transcribe accurately. The ability to communicate with staff, Parallon Management, Division, Facility, and Group Executives
Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
Interpersonal skills - able to work effectively with other employees, patients and external parties
PC skills - demonstrates proficiency in Microsoft Office applications and others as required
Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems
Basic skills - demonstrates ability to organize, perform and track multiple tasks accurately in short timeframes, have ability to work quickly and accurately in a fast-paced environment while managing multiple demands, ability to work both independently and collaboratively as a team player, adaptability, analytical and problem solving ability and attention to detail and able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately.
Bachelor's Degree in Business or Health Care required.
Minimum three years' experience in related area with two of these years being healthcare management experience. Relevant education may substitute experience requirement with SSC Executive approval.