Case Western Reserve University Cleveland , OH 44114
Posted 2 weeks ago
Job Description
POSITION OBJECTIVE
The Assistant Director, Open Enrollment will play a pivotal role in advancing the growth and success of Weatherhead School of Management Executive Education programs. The assistant director will be responsible for strategic oversight, detailed process improvement, superb customer service, and the orchestration of complex agendas. Working independently and creatively to find problems inhibiting program success, create systems of analysis to find solutions, and explain these issues and solutions to the team to get stakeholder buy in. Collaboratively work with the Director on short- and long-term strategic planning and program implementation, demonstrating the ability to process complex, highly confidential, strategic and time-sensitive information. Clearly communicate and make recommendations to leadership on policies and procedures.
The assistant director's efforts are expected to enhance the Weatherhead School of Management's reputation and success by engaging audiences of potential participants and selling executive education programs and services. This role demands a proactive and leadership-driven approach, contributing significantly to a high-performing team that values a positive attitude and collaborative spirit.
ESSENTIAL FUNCTIONS
NONESSENTIAL FUNCITONS
CONTACTS
Department: Continuous contact with executive education directors, program managers, accountant, and other team members.
University: Regular contact with university departments as needed, i.e., marketing, alumni, corporate relations, and information technology group (Utech).
External: Regular contact with senior to middle level managers and external vendors such as non-CWRU faculty.
Students: Continuous contact with the school of management students and executive education participants/clients.
SUPERVISORY RESPONSIBILITIES
Manage student workers/interns (1 to 3).
QUALIFICAITONS
Experience: Minimum 3 years of experience working in a corporate, consulting, or academic setting. Prefer experience in program management, customer service, or marketing and/or event promotion. Higher education experience a plus. Experience using the registration platform Destiny 1 or Salesforce a plus.
Education/Licensing: Bachelor¿s degree in business administration or a related field required.
REQUIRED SKILLS
Ability to provide exceptional customer service and to build and maintain effective working relationships with colleagues, students, alumni, and faculty face to face and over the phone.
Ability to effectively communicate and sell the benefits of lifelong learning and personal development to customers with an ability to match client needs with the appropriate service.
Ability to prioritize tasks and manage multiple projects simultaneously, take initiative, work collaboratively, and work independently with little supervision to meet deadlines.
Computer proficiency in Word, Excel, and PowerPoint required.
Must have excellent verbal and written communication including strong grammar and proofreading skills.
Finds satisfaction in creating, implementing, and improving processes and completing complex tasks.
Detail orientated with strong organizational and planning skills.
Demonstrates ability to discreetly handle confidential information.
Brings a positive, problem-solving attitude and can function at a high level with an eagerness to pitch in to administer projects outside of regular duties to support the team
Ability to meet consistent attendance.
WORKING CONDITIONS
Professional office setting, customer focused and results oriented. Fast paced constantly changing working environment requiring adaptability and flexibility. Job may require long hours, including evenings and weekends.
Hybrid Eligibility
This position is eligible for hybrid work arrangement up to two remote days per week at the discretion of the department. New employees may begin a hybrid schedule upon approval from the supervisor, successful completion of an orientation period and signing the remote work checklist certification form.
Diversity Statement
In employment, as in education, Case Western Reserve University is committed to Equal Opportunity and Diversity. Women, veterans, members of underrepresented minority groups, and individuals with disabilities are encouraged to apply.
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Reasonable Accommodations
Case Western Reserve University provides reasonable accommodations to applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Equity at 216-368-3066 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis.
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Case Western Reserve University