Assistant Director Online Programs

Northwestern University Evanston , IL 60201

Posted 4 months ago

Department: Kellogg Executive Education

Salary/Grade: EXS/8

Job Summary:

Oversees a major department/school-wide program or project & provides direction & thought leadership to develop strategic goals & objectives; defines associated metrics to measure results; & creates & obtains resources to ensure success. Reviews, creates & nurtures internal & external alliances, collaborations and partnerships.

Program: Online Executive Education Program offered by the Kellogg School of Management. Areas of responsibility include but are not limited to:

  • Program Administration

  • Budget & Financial

  • Communications and Outreach

  • Program Evaluation

  • IT Services

  • Program Development

  • Strategic Planning

Please note: Occasional evening and weekend work schedule.

Specific Responsibilities:


  • Directs and leads development of program/project strategic plan.

  • Provides status updates on projects as appropriate.

  • Oversees & ensures that day-to-day operations are appropriately managed, efficient and effective.

  • Operationalizes goals & objectives; ensures that resources are created or obtained.

  • Manages customer service; creates associated practices & procedures & metrics to measure success.

  • Oversees data analysis & recommends & implements changes & improvement to better ensure attainment of mission.

  • Manages logistics requirements, including facilities, venue, scheduling, technology, instruction, catering, etc.

  • Oversees documentation of agreements between NU and partner entities, ensuring that agreements are complete and reviewed by all necessary NU officials.

  • Participates in developing IT strategy to meet the mission & needs of program/project.

  • Ensures necessary hardware, software & network infrastructure technology services are appropriated from central or internal IT.

Budgets & Financial

  • Ensures that the program/project meets associated revenue & expense goals.

  • Develops and implements ideas for improving business processes, and increasing program/project revenues and margins.

  • Plans & manages complex budget(s) which fund strategic mission including financial sustainability & enhancement models.

  • Plans & implements annual budget process.

  • Oversees all daily, monthly & annual financial activities including transactions, analysis, & reporting.

Communication, Outreach & Recruitment

  • Builds and maintains collaborative relationships with internal and external stakeholders to increase program profile, reputation, visibility and support.

  • Interacts with internal and external constituents in an effort to identify new markets/opportunities.

  • Partners with academia and organizations to continue to innovate & enhance program/project.

  • Actively obtains market intelligence by monitoring program/project peers/competitors and sharing information with appropriate groups.

  • Builds relationships with appropriate communities & organizations that will result in program/project enhancement.

  • Oversees marketing of new and current programs/projects.


  • Oversees development & implementation of evaluation processes, quantitative & qualitative measurements that ensure that program/project benchmarks are successfully attained and communicated in a timely and efficient manner.

  • Manages evaluation processes; recommends & implements changes for enhancement; monitors effectiveness through follow-up evaluation studies.

  • Identifies course delivery issues and drives solution design and delivery.

  • Liaises with internal and external constituents on the implementation of administrative processes.

  • Assesses programming and recommends changes that will innovate and invigorate program including cutting edge developments in the field and changes to better meet external partners' needs in order to achieve goals.

Program Development

  • Determines goals, objectives, outcome measurements and metrics, financial feasibility, marketing strategies and collaboration opportunities with other internal and external organizations.

  • Oversees the ongoing development and refinement of the program's/project's current and future curriculum and course offerings in consultation with subject matter experts.

  • Project manages the creation and implementation of new online programs. Collaborates with appropriate internal and external constituents.

  • Provides leadership for planning, scheduling, delivering and maintaining program(s)/project(s) to sustain quality instruction in all educational activity.

Strategic Planning

  • Develops and implements a comprehensive, visionary program/project strategy designed to continually grow and improve programs and build internal/external engagement.

  • Provides guidance and support to staff in the creation of program/project components.


  • 1 Supervises 2-4 staff.

Performs other duties as assigned.

Minimum Qualifications:

  • Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree; OR appropriate combination of education and experience.
  • 5 years program/project administration or other relevant experience.

Minimum Competencies: (Skills, knowledge, and abilities.)

  • Ability to develop and deliver educational programming in an online learning environment.

  • Skills:
    problem-solving, organizational, verbal and written communication, presentation, interpersonal, customer service.

  • Ability to move comfortably between independent work and team work.

Preferred Qualifications:

  • Master's degree in educational design or a related field; OR an equivalent combination of education and experience from which comparable skills and abilities can be obtained.

  • Experience with learning management systems such as Canvas, Intrepid, Blackboard, etc.

  • CVent experience.

  • Experience working in a college/university setting.

Preferred Competencies: (Skills, knowledge, and abilities)

  • Advanced desktop application skills (e.g., Excel, MS Word, PowerPoint), productivity tools (e.g., BaseCamp, Google Drive, DropBox).

  • Knowledgeable about online education programming.

  • Ability to work in a fast-paced environment.

  • Project management skills including planning, managing, implementing, and evaluating online/hybrid courses, programs, and support initiatives.

  • Ability to initiate and develop a professional rapport with students.

  • Exercise sound judgment and creative problem-solving skills.

  • Ability to prioritize own work as well as the work of others whom he/she oversees.

  • Multi-tasks, and manages competing priorities/expectations.

  • Demonstrates creativity and efficiency in problem solving.

Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Hiring is contingent upon eligibility to work in the United States.

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Assistant Director Online Programs

Northwestern University