Assistant Director Of Tuition Planning & Student Service

The Assistant Director of Tuition Planning assists in the coordination and execution of communication with students and families regarding tuition payment strategies. The position expands outreach by providing excellent financial counseling guidance and tuition planning support concerning the best options to a UNE education. The position also assists with the coordination of Student Financial Serivices communications and social media messaging.

About The University of New England

UNE is Maine's largest private university, with two beautiful coastal campuses in Maine, a one-of-a-kind study-abroad campus in Tangier, Morocco, and an array of flexible online offerings. In an uncommonly welcoming and supportive community, we offer hands-on learning, empowering students to positively impact a world full of challenges. We are the state's top provider of health professionals and home to Maine's only medical and dental colleges, a variety of other interprofessionally aligned health care programs, and nationally recognized programs in the marine sciences, the natural and social sciences, business, the humanities, and the arts.

UNE offers a generous comprehensive benefits package to eligible employees. The package includes varied health and dental plans; a retirement plan that includes up to an 8% match; extensive paid leave including holidays, vacation, sick and personal time; and educational benefits. Please visit the Human Resources Benefits site (https://www.une.edu/hr/benefits) for additional information regarding UNE's fantastic benefits package.

Responsibilities

• Assist with contacting students/families requiring more in-depth support and options for college financial planning; working with families identified as needing additional review of financial circumstances.

• Inform and advise students and parents-in person, by email, and on the phone- regarding available aid programs, eligibility criteria, application and award processes, debt history, loan options, loan obligations, and the like. Assist in completing and processing applications.

• Deliver high level of customer service in accordance with current and developing standards of the department, which involve embracing a student-centric philosophy, to create an exceptional student experience for prospective and current students as well as alumni.

• Assist with billing outreach; contact families with outstanding balances and offer information and options.

• Assist with student retention efforts by helping to work with students in danger of withdrawing due to financial reasons.

• Assist with improving and delivering communications (i.e. written, in-person, visual, website).

• Assist in coordinating and participating outgoing call campaigns.

• Help to establish and oversee regular monitoring of Student Financial Services social media.

• Assist in developing and disseminating financial literacy and student debt management tools and strategies; assist in delivering student workshops and informational sessions & events (i.e. Student Wellness Fair; Student Orientation).

• Assisting in data collection related to student contact and outreach to determine effectiveness of outreach strategies (i.e. call center data, other traffic flow data, social media data).

• Perform other related duties as assigned.

Qualifications

Bachelor's degree preferred and three to five years in Student Financial Services, or a combination of education and experience from which comparable knowledge and skills are acquired.

• Familiarity with financial aid process preferred.

• Familiarity with higher education setting preferred.

• Excellent communication skills in order to successfully counsel students and respond to student concerns; ability to be compassionate and empathetic when faced with difficult family situations; ability to establish relationships with students and families.

• Ability to create and design communications in a variety of mediums and formats.

• Solid word processing, spreadsheet and research/data analysis capabilities.

• Experience with Banner or other higher education software preferred.

• Ability to work occasional weekends and evenings, as needed, in order to access students and do presentations and workshops.

• Sales experience a plus.

EEO Statement Summary

Consistent with federal and state law and University policy, the University of New England is committed to the fundamental concept of equal opportunity for all of the members of the University community. The University prohibits, and will not tolerate, discrimination in employment, the provision of academic services or in any other area of University life based on race, color, sex, physical or mental disability, religion, age, ancestry, national origin, sexual orientation, gender identity and/or expression, ethnicity, genetic information, HIV status, or status as a veteran. Prohibited bias factors should not motivate decisions regarding students, employees, applicants for admission, applicants for employment, contractors, volunteers or participants in and/or users of institutional programs, services, and activities.

COVID Vaccination Statement (PLEASE NOTE)

Employees in clinical settings must meet the State of Maine's immunization requirements for clinical activity.