Assistant Director Of Systems Support And Training

Worcester Polytechnic Institute Worcester , MA 01601

Posted 3 weeks ago

JOB TITLE

Assistant Director of Systems Support and Training

LOCATION

Worcester

DEPARTMENT NAME

Undergraduate Enrollment Services

DIVISION NAME

Worcester Polytechnic Institute - WPI

JOB DESCRIPTION SUMMARY

The Assistant Director of Systems Support and Training will work collaboratively with Undergraduate Enrollment Services (UES) which is comprised of Undergraduate Admissions, Pre-Collegiate Outreach Programs, and Student Aid & Financial Literacy, to provide training, enhancement, development, documentation for the systems in use by UES. As a member of the Undergraduate Enrollment Services team, this individual will aid in designing and maintaining creative technology solutions to meet business needs, improve efficiency, and elevate service to external and internal constituents. They will be the primary individual responsible for continuous and on demand report generation from UES systems.

To be considered for this position, please submit a cover letter along with your resume.

JOB DESCRIPTION

Responsibilities:

  • Provide training and technical support to UES staff users of (including but not limited to Salesforce, Workday, PowerFAIDS, Salesforce for Outlook, FormAssembly, and Marketing Cloud).

  • Develop, maintain, and audit Salesforce reports for staff users, communication plans, and campus partners. Build data extensions, email sends, and automations in Salesforce Marketing Cloud.

  • Identify, analyze and interpret data trends and patterns to inform decision-making.

  • Develop and maintain documentation on business processes, project requests, and technical implementations.

  • Prepare data from third party sources, and perform data loads to systems.

  • Partner with UES offices to identify and scope requirements for projects and business process redesign.

  • Assist in development, maintenance, and monitoring of automations in Salesforce, Marketing Cloud, and integration tools and serve as backup support for these systems.

  • Provide event staffing support for UES events including but not limited to TouchTomorrow festival, Admissions open houses, and K12 summer programs.

  • Other duties as assigned.

Requirements:

  • Bachelor's degree required.

  • Experience with CRM systems, data visualization systems, and extract, transform, and load (ETL) tools; Salesforce and Tableau experience preferred.

  • Experience with programming or mark up languages such as SQL, JavaScript, HTML, CSS, XML; Apex, AMPscript, SOQL preferred.

  • Experience with developing and manipulating data and reports, including creating and maintaining complex logic.

  • Proven judgment and discretion in handling highly confidential and sensitive documents and data.

  • Ability to troubleshoot and investigate system issues and support day-to-day operational requests.

  • Excellent verbal and written communication skills, strong attention to detail, strong analytical skills, and ability to work independently, as well as part of a team, on multiple simultaneous projects.

  • Ability to establish and maintain strong relationships, influence others, and move toward a common vision or goal. Ability to work with people of all levels of technical knowledge.

  • Ability to prioritize multiple projects and to accommodate changing priorities in a fast paced environment.

  • Dedicated, motivated, and driven individual who is able and willing to work hard and have fun at the same time.

  • Ability to comprehend and translate technical information and apply to business solutions.

Please include your personal mission statement in your cover letter.

FLSA STATUS

United States of America (Exempt)

WPI is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. We are seeking individuals with diverse backgrounds and experiences who will contribute to a culture of creativity and collaboration, inclusion, problem solving and change making.


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Assistant Director Of Systems Support And Training

Worcester Polytechnic Institute