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Assistant Director Of Student Academic Success - Vice Provost For Education

Expired Job

Carnegie Mellon University Pittsburgh , PA 15201

Posted 2 months ago

Job Function:

Job Summary

Carnegie Mellon University is a private, global research university that stands among the world's most renowned education institutions. With groundbreaking brain science, path-breaking performances, creative start-ups, big data, big dreams, hands-on learning, and a whole lot of robots, CMU does not envision the future, we invent it. If you are passionate about joining a community that challenges the curious to deliver work that matters, your journey starts here.

The goal of The Vice Provost for Education division is stronger coordination and improvement of support for undergraduate and graduate student academic success. To that end, the division has organized an Academic Success group, which includes a variety of existing academic support programs. We are searching for an Assistant Director of Student Academic Success; this is an excellent opportunity if you thrive in an interesting and challenging work environment.

In this new role, you will be responsible for assisting with the development and facilitation of programs, processes, and partnerships designed to support students to achieve their full academic potential. As a member of the Success group, you will work with campus partners to build, implement and oversee a case management strategy for students seeking, or identified as, needing academic support.

Core responsibilities will include:

  • Work with college resources to provide wrap around support for graduate and undergraduate students who are on early alert, suspension/probation, personal leave, and other academic action.This includes students who are crossing between colleges or returning to graduate.

  • Assist with academic advisor support resources for undergraduate and master's advisors that include: maintaining departmental advising contact, assisting with advisor professional development and networking programming, identifying standard methodologies for advising at undergraduate and graduate level.

  • Assist with analytics, data-driven strategy, and best practice dissemination related to academic support and success.

  • Collaborate with campus partners to administer and assess the summer ReCharge program.

  • Partner with key stakeholders, including the Center for Student Diversity and Inclusion, to develop, fund, and implement a Summer Bridge program for matriculating undergraduate students who would most benefit from the enrichment.

  • Support the development of the Success Unit, including participation in strategic planning and co-location processes.

  • Stay current in the literature and best practices in equity and student academic success realms, which includes participating in related professional development activities throughout the year.

Flexibility, excellence, and passion are vital qualities within the Vice Provost for Education's division. Inclusion, collaboration and cultural sensitivity are valued competencies at CMU. Therefore, we are in search of a team member who is able to effectively interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work.

You will demonstrate:

  • Knowledge in academic support infrastructures with a steadfast dedication to equity and understanding of the diversity of student experiences;

  • Understanding of contemporary concepts and issues related to persistence, academic success, and self-efficacy;

  • Experience using data to impact strategy;

  • Advanced writing skills;

  • Success related to planning and programming, and individual mentoring and advising;

  • Track record of collaborating and implementing projects in a multi-stakeholder environment;

  • Advanced social and intercultural communication skills; and

  • Knowledge of organizational change literature and experience with implementing change.

Qualifications

  • Master's degree required

  • Minimum three years of leadership experience in the field of higher education related to academic support, advising, and advancing diversity and inclusion initiatives required

More Information

Please visit "Why Carnegie Mellon" to learn more about becoming part of an institution inspiring innovations that change the world.

A listing of employee benefits is available at: www.cmu.edu/jobs/benefits-at-a-glance/.

Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran.

FT/PT Status: Full TimeOrganization: VICE PROVOST FOR EDUCATIONMinimal Education Level Master's Degree or equivalent

Salary: negotiable

Description:

Job Summary

Carnegie Mellon University is a private, global research university that stands among the world's most renowned education institutions. With groundbreaking brain science, path-breaking performances, creative start-ups, big data, big dreams, hands-on learning, and a whole lot of robots, CMU does not envision the future, we invent it. If you are passionate about joining a community that challenges the curious to deliver work that matters, your journey starts here.

The goal of The Vice Provost for Education division is stronger coordination and improvement of support for undergraduate and graduate student academic success. To that end, the division has organized an Academic Success group, which includes a variety of existing academic support programs. We are searching for an Assistant Director of Student Academic Success; this is an excellent opportunity if you thrive in an interesting and challenging work environment.

In this new role, you will be responsible for assisting with the development and facilitation of programs, processes, and partnerships designed to support students to achieve their full academic potential. As a member of the Success group, you will work with campus partners to build, implement and oversee a case management strategy for students seeking, or identified as, needing academic support.

Core responsibilities will include:

  • Work with college resources to provide wrap around support for graduate and undergraduate students who are on early alert, suspension/probation, personal leave, and other academic action.This includes students who are crossing between colleges or returning to graduate.

  • Assist with academic advisor support resources for undergraduate and master's advisors that include: maintaining departmental advising contact, assisting with advisor professional development and networking programming, identifying standard methodologies for advising at undergraduate and graduate level.

  • Assist with analytics, data-driven strategy, and best practice dissemination related to academic support and success.

  • Collaborate with campus partners to administer and assess the summer ReCharge program.

  • Partner with key stakeholders, including the Center for Student Diversity and Inclusion, to develop, fund, and implement a Summer Bridge program for matriculating undergraduate students who would most benefit from the enrichment.

  • Support the development of the Success Unit, including participation in strategic planning and co-location processes.

  • Stay current in the literature and best practices in equity and student academic success realms, which includes participating in related professional development activities throughout the year.

Flexibility, excellence, and passion are vital qualities within the Vice Provost for Education's division. Inclusion, collaboration and cultural sensitivity are valued competencies at CMU. Therefore, we are in search of a team member who is able to effectively interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work.

You will demonstrate:

  • Knowledge in academic support infrastructures with a steadfast dedication to equity and understanding of the diversity of student experiences;

  • Understanding of contemporary concepts and issues related to persistence, academic success, and self-efficacy;

  • Experience using data to impact strategy;

  • Advanced writing skills;

  • Success related to planning and programming, and individual mentoring and advising;

  • Track record of collaborating and implementing projects in a multi-stakeholder environment;

  • Advanced social and intercultural communication skills; and

  • Knowledge of organizational change literature and experience with implementing change.

Qualifications

  • Master's degree required

  • Minimum three years of leadership experience in the field of higher education related to academic support, advising, and advancing diversity and inclusion initiatives required

More Information

Please visit "Why Carnegie Mellon" to learn more about becoming part of an institution inspiring innovations that change the world.

A listing of employee benefits is available at: www.cmu.edu/jobs/benefits-at-a-glance/.

Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran.


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You will work closely with directors in the division and other campus constituents to develop, implement and communicate cohesive business processes and technical solutions. The link with financial aid is particularly close and requires an understanding of federal compliance and financial aid regulations. In this role, you will prepare in-depth reporting for senior university leadership regarding student account and student loan receivables, and serve as a key contributor to university efforts around student persistence and the student experience. Core responsibilities will include: * Operations: Develop and implement accounting policies, internal controls, and standard methodologies to ensure efficient and controlled operations with a focus on excellent customer service. Responsible for leading the university's student accounts and loans receivable. Handle the entire student financial life cycle from matriculation to graduation and beyond, including all invoicing, receipting, and collections activity. * Management and Staff Development: Accountable for the recruitment, hiring, supervision, performance evaluation, mentoring, and professional development of Student Accounts staff. Responsible for ensuring regular and timely training to staff related to regulatory, system, and service components of all student account functions. * Project work: Assess, propose, and guide the development and maintenance of systems to improve customer service, increase efficiencies, and ensure adequate internal control. Serve as the business owner for student accounts-related functionality within the Student Services Suite (S3). Investigate and implement the use of outside vendors and services related to payment, refunding, loan counseling, and collection, as appropriate. * Planning, Reporting and Analysis: Prepare, analyze, and distribute comprehensive reporting to ensure adequate internal control and to serve university leadership in decision-making and planning. Establish key performance measurements in all areas and provide monthly reporting to monitor departmental success. Build and maintain an operational budget, forecast student-related revenue and expense streams, and provide specific recommendations to senior management. * Strategic and operational leadership to division and university: Partner with other managers, administrators, and leaders within Student Financial Services, Enrollment Services and across the Pittsburgh and other campuses, to provide leadership and direction on a student account functions and inform technology-based solutions, and data analysis. Contribute to long-range strategic planning for Student Accounts, Student Financial Services, and Enrollment Services. Flexibility, excellence, and passion are vital qualities within Student Accounts. Inclusion, collaboration and cultural sensitivity are valued competencies at CMU. Therefore, we are in search of a team member who is able to effectively interact with a dynamic population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work. You will demonstrate: * Capability to pay close attention to detail, meet inflexible deadlines, remain calm during difficult situations, work under pressure, and perform tasks with frequent interruptions; * Experience designing and implementing complex business processes; * Strong communication, training, and presentation skills; written and verbal; * Collaborate and build positive working relationships within Enrollment Services and across campus; and * Ability to problem-solve to full resolution and manage projects that align with the long-term strategic plan of the division and the University. Ability to work outside of normal business hours as occasional evening and weekend hours may be required. Qualifications * Bachelor's degree in higher education, business administration, or related field required; Master's preferred. * Minimum five years of experience with accounts receivable and billing, accounts payable, cash management operations, or related experience required; supervisory experience highly desired. * Demonstrated in-depth knowledge of generally accepted accounting principles (GAAP) and the rules & regulations that govern the treatment of students and related financial activity in the higher education context (Title IV, FERPA, Sarbanes-Oxley Act of 2002, Gramm-Leach-Bliley Act, etc.). * Experience with international finance and multi-currency accounting with an in-depth knowledge of the Financial Accounting Standards Board (FASB) regulations. * Working knowledge and experience with data analytics using Microsoft Excel, Tableau, or other business analytics tools; knowledge of process mapping using Microsoft Visio or other flowcharting software. * Experience with report writing, sophisticated database queries, system design and implementation, and technical writing preferred. 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Carnegie Mellon University Pittsburgh PA

Assistant Director Of Student Academic Success - Vice Provost For Education

Expired Job

Carnegie Mellon University