Assistant Directors are responsible for the major programmatic functions in the Office of Scholarships and Financial Aid, and also responsible for counseling a financial aid population of approximately 2,800 students each. The Office of Scholarships and Financial Aid administers a comprehensive array of programs (need and merit-based) to more than 23,000 undergraduate, graduate, and professional students annually, committing and disbursing in excess of almost $300 million per year.
Assistant Directors hold similar job duties in that they all provide counseling to a section of the student population and maintain primary responsibility for management of a specific program(s). The specific programs Assistant Directors manage can include one or more of the following: scholarship administration and processing, graduate benefits, Federal Work Study Program, student loan processing, athletic awards, College of Veterinary Medicine, satisfactory academic progress, consortium agreements, Co-operative Exchange Program, resident assistants, veterans benefits, study abroad, state grants, undergraduate research awards, non-degree students, third party sponsorships, dependency overrides, ISIR load processing, community outreach, scholarship management, and return of title IV funds. Master's degree or a Bachelor Degree and a minimum of three years of relevant experience in administering scholarship and/or financial aid programs. To be effective financial aid administrators, Assistant Directors must have significant training and experience in financial aid as well as possess strong counseling and customer service skills.
Assistant Directors are expected to interpret and execute institutional policies, exercise independent judgment in the commitment of university resources, and provide instructional and counseling services offered for students whose financial burdens may otherwise stand in the way of educational success. The following are required: (1) Master's degree strongly preferred; (2) a minimum of three years of relevant experience in scholarship and/or financial aid programs; (3) thorough knowledge of administering rules and regulations governing state and federal student aid programs; (4) exceptional written and oral communication skills, along with demonstrated leadership and counseling skills; (5) strong interpersonal and customer service skills. In some cases, individuals may possess an unusual aptitude for this level responsibility and may lack one or more of the above requirements. Nonetheless, each of the above requirements is expected of the overwhelming majority of successful candidates.
The University Of North Carolina