Hyatt Hotels Corp. Maui , HI 96761
Posted 4 days ago
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. As a member of the Assistant Leadership Committee, the Assistant Director of Operations with a focus on our Spa, Food & Beverage Department and Gas Station is a highly visible role with exposure to Senior and Corporate leadership. This position reports to the Director of Operations.
Summary:
Assistant Director of Operations overseas and supports hotel services including the Spa and retail areas, and additionally includes support of F&B Operations. Maximizes room revenues & occupancy by analyzing daily status rates & makes adjustments accordingly. Maintaining highest brand standards. Manages large events & ensures high volume occupancy special requirements. Analyzes rate variances, monitors credit reports & maintains close observation of daily house counts. Coordinates major projects such as renovations, capital expenditures, & equipment changes. Conducts weekly Rooms Divisions meetings, including monthly financial review with subordinate managers & senior hotel directors. Prepares revenue & occupancy forecasting & monitors labor expenses through schedule approval process. Hires, manages & trains subordinate managers & employees.
Duties:
Responsible for short- and long- term planning and management of all hotel operations
Staff training; Coach and counsel employees to reflect Hyatt service standards and procedures
Ensure all hotel operations are done per Hyatt policies and procedures
Direct the implementation of the payroll, reports, forecasts, inventory and budget for all departments
Implement procedures to increase guest and associate satisfaction
Maintaining Hyatt standards of service and ensure their implementation
Develop and recommend the budget, marketing plans, and objectives and manages within approved plans
Ability to assimilate operational statistics quickly and see how they can be used to enhance position of property
Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Hyatt has the best to offer including: paid holidays, paid time off, medical health care, paid Family Bonding Time, Adoption Assistance, discounted and complimentary rooms at Hyatt locations across the globe, and many more!
Hyatt is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity. All Candidates must be in possession of identification proving authorization to work in the United States.
The salary range for this position is $75,000.00 to $95,000.00 .
Progressive Hotel Management experience (typically with Hyatt).
Retail and/or Spa Leadership experience preferred
Clear concise written and verbal communication skills in English
Must be proficient in Microsoft Word and Excel
Must have excellent organizational, interpersonal and administrative skills
Ability to lift, pull, and push a moderate weight
A true desire to satisfy the needs of others in a fast-paced environment
Service oriented style with professional skills
Hotel/Hospitality degree an asset
Must possess the following strengths: High energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service
Experience developing standards and operating procedures
Rider University
Posted 2 days ago
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