Assistant Director Of Operations, Data, Reporting, And Risk Management

Job Req ID: 114344

Assistant Director of Operations, Data, Reporting, and Risk Management

We are seeking an Assistant Director of Operations, Data, Reporting, and Risk Management within the Center for Social Concern at Johns Hopkins University who will focus on the shared services of the CSC and will manage the center's budgeting and finance, communications, risk management, and compliance. This position will directly report to the Deputy Director of the CSC and will be responsible for leading the team of individuals who support the financial, administrative, and operational procedures of all programming and project work.

Specific Duties & Responsibilities

Management

• Streamlining and updating standard operating procedures for budgeting, communications, and data and risk management functions.

• Train, supervise, and evaluate the team of full-time staff members to ensure the successful outcomes of operations roles which may include Communications Coordinator, Budget Analyst, and Operations Specialist.

• Oversee the risk management, training, and compliance processes of all CSC student organizations, all of which pose risk management issues for students serving locally in Baltimore City, nationally, or internationally.

• Manage the process for MOU's and partnership agreements, in collaboration with CSC staff and other campus partners.

• Develop, track, and revise operational goals in alignment with growth planning for the CSC and focusing on operational excellence in all that we do.

• Structure the content of the CSC annual report in collaboration with CSC staff.

• Lead decision-making around platform and software use and access for CSC operations.

• Provide metrics and measurements on CSC functions to the leadership team.

• Maintain and update compliance documents such as Standard Operating Procedures, reporting necessary changes to the leadership team.

Community Relations and Communications

• Participate in programmatic steering committees as appropriate.

• Work collaboratively with the leadership team to plan for and conduct focus groups, internal and external evaluations, and/or surveys to community partners to identify community needs and assets and strengthen programs

• Support the plan for marketing and branding strategies, ensuring a unified voice of the CSC programming and aligned with Student Affairs and broader JHU guidelines, while meeting programming and recruitment goals.

• Inform target-setting for CSC programs and functions based on data from communications analytics and Hopkins Engage.

General Functions

• Establish strong relationships with the Leadership Team and staff in the Center for Social Concern.

• Build and sustain meaningful working relationships with colleagues across Student Affairs, other areas of the University, and community partners.

• Identify best practices and develop benchmarks around operational processes in the field of civic and community engagement in higher education.

• Work with autonomy and respect the importance of collaboration with key partners and stakeholders.

• Maintain confidentiality.

Additional Knowledge, Skills, & Abilities

• A sophisticated understanding of the economic and racialized systemic inequities in Baltimore and demonstrated commitment to advancing equitable civic learning experiences.

• Familiarity with data management, finance, and analytic software and platforms.

• Strong skills in program, project, and/or volunteer management.

• Excellent oral, written, and verbal communication skills.

• The ability to work independently to manage multiple assignments in a fast-paced setting.

• A demonstrated understanding and enthusiasm for democratic engagement, community outreach, public service and/or volunteerism.

• A collaborative and flexible working style.

• A demonstrated capacity to work effectively using a racial equity lens with persons of diverse backgrounds and to foster sensitivity in student life and in the community.

• A strong interest in relationship building with varied and diverse stakeholders.

• Strong organizational skills.

• Excellent judgment in the realms of program and project management.

• Excellent oral, written, and verbal communication skills.

• Strong logistics management skills.

• A willingness to maintain a working knowledge of best practices in civic engagement and leadership development as it relates to their areas of focus.

Additional Information

• This position's duties will require routine evening and/or weekend work.

• They will be expected to periodically represent the office on various internal and external committees.

• Duties may also require in-and-out-of-state travel.

Minimum Qualifications

• Bachelor's Degree required.

• Three years of related experience required.

• Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• Background in operations management, risk management, project management, civic engagement, experiential education, student affairs, service-learning facilitation, nonprofit program management, or other related fields is ideal.

• Previous experience supervising is preferred.

Classified Title: Community Programs Specialist

Job Posting Title (Working Title): Assistant Director of Operations, Data, Reporting, and Risk Management

Role/Level/Range: ATP/03/PB

Starting Salary Range: $45,700 - $80,000 Annually (Commensurate with experience)

Employee group: Full Time

Schedule: Mon

• Fri / 8:30am

• 05:00pm

Exempt Status: Exempt

Location: Hybrid/Homewood Campus

Department name: Center for Social Concern

Personnel area: University Student Services

Total Rewards

The referenced base salary range represents the low and high end of Johns Hopkins University's salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.

Education and Experience Equivalency

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Applicants Completing Studies

Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Background Checks

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

Diversity and Inclusion

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https://accessibility.jhu.edu/.

Vaccine Requirements

Johns Hopkins University strongly encourages, but no longer requires, at least one dose of the COVID-19 vaccine. The COVID-19 vaccine does not apply to positions located in the State of Florida. We still require all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. This change does not apply to the School of Medicine (SOM). SOM hires must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of vaccination status. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Hybrid: On-site 3-4 days a week