University Of New Haven West Haven , CT 06516
Posted 2 months ago
Who we are:
The University of New Haven, founded on the Yale campus in 1920, is a private, coeducational university recognized by The Princeton Review and U.S. News & World Report for academic excellence. Located between New York City and Boston in the shoreline city of West Haven, the University is a diverse and vibrant community of nearly 10,000 students from across the globe.
The Assistant Director of Financial Aid will contribute to the Office of Financial Aid by being part of a team that provides frontline customer support and service regarding financial aid. The assistant director will also review aid files, process aid awards, and support the operation of the Financial Aid Office and the One Stop Office.
You are:
Committed to enhancing the internal and external customer experience
Able to manage complex matters appropriately while meeting the needs of the customer and the University
Proficient with the Microsoft suite of products including, but not limited to, Word, Excel, Outlook and Teams is required
Able to work independently, utilize discretion and judgment daily, and take individual initiative as well as the ability to work as a collaborative team member
You will:
Perform needs analysis, packaging and verification of student financial aid awards and files
Process financial aid for all students studying away from UNH including study abroad, co-op programs, etc.
Counsel students and families regarding aid applications, eligibility, and programs
Assist with student and parent loan processing; Generate financial aid reports as needed
Present financial aid information and workshops both on and off campus to a variety of audiences
Remain informed and updated on state and federal financial aid regulations
Assist the Office of Financial Aid by providing exceptional service to students and other customers, both internal and external, in person, online, and via phone and email
Propose innovative solutions to issues identified during customer contact
Promote teamwork, collaboration, and resource sharing across the Office of Financial Aid and other Enrollment Services areas
Perform other duties as assigned
You need:
Bachelors degree preferred and two to four years of experience in a Financial Aid Office preferred equivalent experience may be considered in lieu of a degree
Administrative experience in higher education desired
Knowledge of Title IV financial aid regulations
Understanding and comprehension of federal tax returns
Experience with Banner preferred
Experience with PowerFAIDS strongly preferred
Experience working with challenging customers
Professional presentation and demeanor
Some seasonal evening and weekend work is required
Excellent verbal, written and interpersonal skills
Excellent organizational skills and great attention to detail with the ability to prioritize and advance multiple tasks simultaneously
Whats In It For You:
Health & Welfare Programs: Employees and their eligible family members, including spouses and dependent are eligible for Medical, Dental, Vision and Life Programs.
Wellness & Fitness: On-campus Recreation and Fitness Center for employees and families; Employee Assistant Program
Commitment to Educational Excellence: Tuition assistance for employees and eligible dependents; Tuition exchange opportunities
Employee Discounts on products, services and educational opportunities
Work/Life Benefits: Generous paid time off programs; progressive paid holiday schedule (including holiday break between Christmas and New Years); 4 weeks of parental paid leave; flexible work schedules including summer hours where applicable
The University of New Haven is not a qualifying E-Verify employer and its use of E-Verify is limited to specific government projects. For that reason, candidates with STEP OPT authorization cannot be considered for employment.
University Of New Haven