Teachers College, Columbia University New York City , NY 10008
Posted 3 weeks ago
Reporting to the Senior Associate Director of TC NEXT, the Assistant Director of Data and Operations will manage data, systems, and department-wide operations, including event-based coordination, marketing, and support. The incumbent will also support the ongoing development and execution of data-driven, strategic goals for the team at TC NEXT, with an emphasis on the career outcomes data of recent graduates. The Assistant Director will also utilize and support the office's digital platforms, including Symplicity CRM, web-based career development tools (Quinncia, Interstride, etc.), and TC-wide digital platforms.
Characteristic Duties and Responsibilities:
Operations
Supports project execution, organization, and planning through the use of a work management platform i.e., Asana
Manages office operations including scheduling, and event/programming agendas
Works with the Departmental of Student Affairs and internal TC NEXT Communications team on flyers, signage, promotion, and event reminder emails
Engage in focused email campaigns for all office events and other initiatives
Responsible for maintaining standard operating procedures and knowledge base, being able to respond to all inquiries in person, on the phone, or via email relating to online platforms and resources, programs, services, and initiatives across the office
Contribute to the overall flow of the office by providing superior customer service and general operational support
Support the development and implementation of efficient processes and workflows to enhance the delivery of career services to students and alumni
Data Collection and Strategy
○ Program-specific engagement and satisfaction survey data
○ Placement in jobs as well as academic opportunities (e.g. fellowships, postdocs, degree programs)
○ Student and alumni engagement
○ Net Promoter Score
○ Work with the Director of TC NEXT and Team Leads to identify appropriate metrics to measure stated objectives
Create data visualizations for the presentation and interpretation of office success and usage metrics to:
Translate and communicate to share with internal and external stakeholders (TC NEXT team, faculty, staff, employers)
Work with TC's Office of Institutional Research on developing and deploying the Graduate Student Exit Survey and numerous other
surveys related to career outcomes of TC students
Create yearly outcomes reports for recent graduates and compile program-specific reports
Manages analytics for the Career Resources Portal and all technology platforms utilized by the office
Systems Management
Develop and employ high-level expertise with career platforms (ie. Symplicity CRM) to administer student and alumni-facing activities including appointment scheduling, employer events, workshops
Manage the back end of digital platforms, such as Symplicity, to ensure that the collection of data and input is efficient, effective,
and designed to help advance our vision
Student Employment Team Support
tracking new hire paperwork
Other duties as assigned
Minimum Qualifications:
Bachelor's degree or the equivalent in education and training with at least 2-4 years of professional experience.
Experience with data extraction, analysis, manipulation, and data visualization using tools such as Excel, Tableau, Qualtrics, etc.
Strong computer skills (i.e. Google Suite, Microsoft Word, Excel, PowerPoint), and the ability to use web-based technology
Excellent data and information management skills
Ability to manage multiple projects simultaneously
Diligent attention to detail and meticulous record-keeping
Ability to establish priorities, set objectives, and achieve goals
Ability to work effectively with diverse constituents, including employers, students/alumni, faculty, and administration
Sound professional judgment and a strong sense of ethics
Ability to communicate complex data in a way that is relevant and accessible to multiple audiences
Solid communication and interpersonal skills, active listening, critical thinking, and time management skills
Preferred Qualifications:
Master's Degree in related fields
Understanding of career-related technology (i.e. Symplicity, Handshake, etc.)
Proven ability and experience working in a higher education setting, specifically with a graduate student population
Experience in operations and project management
Ability to demonstrate an entrepreneurial mindset with the ability to drive program enhancements further
Experience managing and maintaining career management systems
Salary Range:
$73,000 - $77,000
Work Modality:
Hybrid
Equal Employment Opportunity
Teachers College is committed to fostering a diverse and inclusive academic community and to providing equal opportunity in employment. All qualified applicants will receive consideration regardless of race, color, sex (including pregnancy, gender identity or gender expression), religion, creed, national origin, age, citizenship, disability, marital status, sexual orientation, veteran status, or any other legally protected status.
Advertised: Feb 23, 2024 Eastern Standard Time
Applications close:
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Position Location Closes Assistant Director of Data and Operations, TC NEXT New York The career services office, TC NEXT at Teacher College, Columbia University, is seeking an Assistant Director of Data and Operations who will be responsible for managing office-wide operations, data management, and the office's digital platforms.
Teachers College, Columbia University