Assist and organize the administration of the Banquets department beside the Banquets Director. Also, assist to solicit new accounts, merchandising, planning and the logistics of the departments to maximize profits and create customer loyalty with both internal and external customers.
EXAMPLE OF DUTIES:
Supervise, coordinate and train all associates in the Banquet Department on best practices
Lead the team by example and ensure all associates have the knowledge to do their job accurately and efficiently
Coach and counsel associates as needed
Create and monitor changes to the associate's work schedule
Support the Captains in finding creative solutions to any issues that may arise to ensure our guest's receive the highest level of service
Effectively handle and communicate changes in a calm, positive demeanor
Hire, schedule, and train all banquet staff to include conducting roll call and monthly meetings, and illustrating the proper techniques and etiquette for American, French, buffet, synchronized and hand carry styles of service. Monitor staff performance. Define performance requirements and develop action plans for achievement of goals.
Supervise the setup of function rooms to include placement of linens, silver, china and glassware according to event order specifications. Visually inspect functions rooms and equipment prior to functions for cleanliness, proper inventory and set up.
Verbally communicate, in a calm, positive demeanor, during the course of the function with the kitchen, service, beverage, conference services, engineering staffs, and with the guest to ensure timely execution of events, quality service, adherence to all applicable federal, state, local safety and health regulations and corporate standards.
Supervise clean-up of function room and proper breakdown and storage of equipment.
Enter billing information into the MICROS system in order to generate a final guest check. Process payroll for each event which includes calculating number of hours worked and gratuity distribution.
Check staff attendance according to schedules, adjust and reassign server stations as necessary in order to provide quality service during functions.
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
Attend meetings such as BEO meetings, staff meetings, Pre-con meetings, F&B meetings.
Order supplies and linens for function from Purchasing and Housekeeping departments.
Separates, posts and distributes event order sheets.
Assist servers and captains with the execution of events according to the event order and Trump National Doral - Miami quality standards.
A minimum of 2 to 5 years' experience as a Banquet Manager in a luxury environment.
Expertise in food product, presentation, quality is key.
Strong leadership skills with the ability to manage Banquet team
Must have a track record of driving the team to success and be able to elaborate on projects and tangible results.
Ability to work a flexible schedule to include weekends and holidays.
Trump Hotel Collection