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Assistant Director Of Banquets

Expired Job

Loews Hotels Miami Beach , FL 33109

Posted 2 months ago

A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.

Job Specific

  • Assists in the development of all banquet department schedules, forecasts and budgets

  • Administers all departmental guidelines, policies and procedures

  • Responsible for smooth, efficient, cost effective operation of all banquet food service functions, to include; labor management, equipment inventory control, proper preparation of banquet check

  • Oversees supervisory activities, such as coordination of set-up, delivery of service, quality of food presented, preparation and presentation of banquet check and tear down operations

  • Reviews daily payroll report/records, ensures labor costs conform to established guidelines

  • Maintains banquet server gratuity information, prepares transmittal for submission to payroll department

  • Assists in the interviewing and selection of departmental employees

  • Trains, appraises, coaches, counsels, and disciplines departmental employees according to Loews Hotels standards

  • Follows New Hire Training and ongoing Star Service Competency program in accordance with hotel policy

  • Evaluates individual employee performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to achieve same

  • Coaches, counsels, retrains personnel as needed in order to ensure superior levels of performance

  • Assists in the establishment of appropriate par levels for all banquet equipment and supply inventories, so as to support forecasted activities without experiencing shortages or excessive inventory situations

  • Ensures the security and maintenance of all banquet equipment and supplies

  • Attends all BEO and required hotel meetings to keep abreast of in-house activities, special promotions and upcoming events, maintains communications with other departments within the hotel

  • Communicates daily with Banquet Chef and Captains to obtain/provide current status of daily activities/functions and information regarding upcoming events

  • Verifies banquet cover count, prepares and presents banquet check for guest payment/signature, forwards signed check, all associated documentation and payment (if received) to appropriate accounting representative

  • Responds to guests complaints/comments in a positive, professional manner

  • Attends/conducts departmental meeting as required to communicate effectively with all banquet department personnel to ensure that they are kept current on pertinent hotel information and activities

  • Evaluates changes in guest needs, the hotels guest mix and industry competitive set, to recommend appropriate product/service and operational changes necessary to ensure guest and employee satisfaction, while maintaining market dominance and exceptional financial performance

  • Other duties as assigned

General

  • Promotes and applies teamwork skills at all times

  • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance

  • Is polite, friendly, and helpful to guests, management and fellow employees

  • Executes emergency procedures in accordance with hotel standards

  • Complies with required safety regulations and procedures

  • Attends appropriate hotel meetings and training sessions

  • Maintains cleanliness and excellent condition of equipment and work area

  • Complies with hotel standards, policies and rules

  • Recycles whenever possible

  • Remains current with hotel information and changes

  • Complies with hotel uniform and grooming standards

Qualifications

  • Thorough knowledge of all matters relating to the proper administration and operation of banquet food service operations

  • Three to five years progressive management experience in large up-scale, hotel or convention center banquet operations

  • Certifications; "Certified Food Manager", "TIPS" or equivalent responsible vendor

  • Ability to develop and maintain effective operating and control processes designed to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria

  • Effective management, leadership, organizational and communication skills

  • Ability to work flexible schedule to include weekends and holidays

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Assistant Director Of Banquets

Expired Job

Loews Hotels