Assistant Director Of Athletics Ticketing

Position Information

Job Title Assistant Director of Athletics Ticketing Department Intercollegiate Athletics Ticketing- 16090 Pay Grade 8 Job Category Administrative Job Summary

ETSU Athletics is accepting applications for an Assistant Director of Athletics Ticketing.

The main objective of this role is to supervise and manage the administrative and operational aspects of the athletic ticket office. The position requires strong leadership, professional knowledge, and the ability to ensure that ticketing and donor operations meet high standards of excellence. The individual in this role must adhere to NCAA, conference, university, and government policies, procedures, regulations, and guidelines relevant to the operations of the athletics ticket office. This position is directly responsible for the evaluation of the effectiveness of the unit operations which includes, but is not limited to, business operations, customer sales and service, and appropriate communication to all constituents.

The value of employment at ETSU goes far beyond salary. The official workday is 7.5 hours, which includes a one-hour lunch/meal break. Regular benefited ETSU employees enjoy a full range of benefits, services, and programs including:

• Paid time off & leave

• 17 paid holidays

• Educational Assistance

• Health and life insurance

• Retirement

• Access to University facilities and services and much more!

Check out the ETSU Human Resources Benefits page for additional information at: https://www.etsu.edu/human-resources/benefits/.

ETSU is committed to ensuring that our students, faculty, and staff are valued and work in an environment of openness and acceptance. ETSU is an Equal Opportunity/Affirmative Action employer.

Disclaimer: The Job Summary is intended to describe the general nature and level of work individuals perform in this classification. It is not intended to be a complete list of all responsibilities, duties, and skills required. Management reserves the right to revise the job or require different tasks to be performed as assigned to reflect changes in the position. Employees must be able to perform the position's essential functions satisfactorily with or without reasonable accommodations.

Knowledge, Skills and Abilities

• Knowledge of enterprise ticketing solutions.

• Knowledge of AudienceView Unlimited ticketing.

• Knowledge of sports management and oversight of athletics game day ticketing operations.

• Attention to detail.

• Proficient in Microsoft Office, Excel, Word, PowerPoint, and other computer skills.

• Self-starter with an outstanding work ethic.

• Ability to prioritize multiple tasks.

• Must have a high level of interpersonal skills to handle sensitive and confidential situations and information.

• Ability to demonstrate poise, tact, and diplomacy.

• Strong teamwork aptitude.

• Strong customer service skills.

• Excellent communication, presentation, and listening skills.

• Ability to work independently and coordinate multiple tasks.

• Employee shall adhere to all applicable rules and regulations of East Tennessee State University, the Southern Conference, and the NCAA.

Required Qualifications

• Bachelor's degree

• One year experience in a collegiate or professional sales setting or a related field with proven successful experience in achieving sales plan goals; OR 2 years of GA/internship in sales or a related field.

Preferred Qualifications

• Master's degree

• Experience with AudienceView. Unlimited ticketing software system.

Salary TBD

Posting Detail Information

Posting Number AS01355P Is this position subject to a criminal background check? Yes Is any part of the funding for this posting coming from a grant or outside funding source? No FLSA Status Exempt Open Date 04/30/2024 Close Date Open Until Filled Yes Special Instructions to Applicants