Assistant Director - Tenant Services

THE PORT OF LONG BEACH IS SEEKING AN ASSISTANT DIRECTOR OF TENANT SERVICES

(This is an at-will position)

Salary Range: $190,000 - $235,000

ABOUT US

The Port of Long Beach, one of the world's busiest seaports, is an international gateway for the reliable, efficient, and sustainable movement of goods and is a leader in environmental stewardship. Credited with moving approximately $200 billion in trade, the Port serves as a critical hub for international commerce and is a major transportation center. East Asian trade accounts for the bulk of Long Beach shipments. Port-related international trade has a wide-ranging economic impact, supporting millions of jobs that benefit the region and the entire country.

THE TEAM

The Tenant Services team is the backbone of support to a diverse array of customers utilizing Port facilities. With a dedicated focus on facilitating the seamless movement of cargo, the division ensures operations are conducted swiftly, safely, and with the utmost efficiency. By optimizing operational processes and leveraging cutting-edge technologies, the division strives to enhance stakeholder profitability, and foster economic growth and sustainability within the Port community. Additionally, a key aspect of the division's mandate is to provide unparalleled customer service, setting industry standards for excellence. Through proactive engagement and responsive communication, the division collaborates closely with tenants and partners to address their unique needs and challenges, cultivating strong and enduring relationships. This commitment to customer-centricity not only enhances satisfaction but also reinforces the Port's reputation as a trusted and reliable business partner.

THE ROLE

Reporting directly to the Director of Tenant Services, this seasoned leader assumes responsibility for steering the Tenant Services Division towards the seamless execution of stakeholder operations and exemplary customer service. This entails aligning divisional activities with applicable policies, procedures, and objectives to maximize effective utilization of Port properties and facilities. The incumbent is integral to the proactive monitoring and addressing of customer needs. The Assistant Director serves as the frontline responder to all operational matters, ensuring swift and effective resolution. Furthermore, they serve as the principal liaison for Port customers and supply chain partners, fostering strong relationships and facilitating seamless collaboration across the network.

CANDIDATE CONNECT (INFORMATION SESSION)

To learn more about this exciting career opportunity and the Port of Long Beach, please join our virtual information session on Wednesday, June 12, 2024, @ 5:00 pm PDT via MS Teams. This is a unique opportunity to hear first-hand about the position, speak directly with hiring leaders, ask questions, and learn why the Port of Long Beach is your employer of choice! Candidates are not required to be on camera. To join audio only, call +1 323-451-1087, Phone Conference ID: 465 645 184#  Click here to join the meeting.

HOW YOU GET TO CONTRIBUTE

• Provide leadership and direction for the division that manages operations and customer service for the Port of Long Beach.

• Provides direct and indirect supervision of all Tenant Services staff, establishing goals and objectives, measuring performance, and ensuring an effective customer-oriented service level is attained.

• Oversight of Port, rail, Clean Trucks Program, and facility inspections.

• Provide support with the Port's new rail infrastructure and the Pier B On-Dock Rail Support Yard and all existing facilities.

• Implement division policy, provide excellent customer service and support, and administer and enforce through the use of controlling documents e.g., lease and tariff provisions.

• Responsible for overseeing the maintenance of Port facilities, issuing permits, and managing division personnel concerns.

• Develop and implement a customer service and operations plan to ensure the Port remains competitive.

• Direct, review, and prepare correspondence and letters to internal and third parties including the Board of Commissioners, consultants, other agencies, and stakeholders.

• Analyze operational trends, track and report key metrics, and prepare reports.

• Interacts with customers to ensure superior customer service, develop relationships, identify business opportunities, and gather market intelligence.

• Serve as a key point of contact and mediator for Port-related customer concerns.

• Plan, supervise, and allocate division resources.

• Maintain a professional relationship with Port tenants, consultants, contractors, and stakeholders.

• Collaborate with other divisions to accomplish the goals of the Commercial Services Bureau and Port of Long Beach.

• Accountable for and signs correspondence, invoices, and other division documents.

• Respond to and manages inquiries from stakeholders, executive management, and the Board of Harbor Commissioners.

• Perform all other duties as required.

EDUCATION, KNOWLEDGE & EXPERIENCE:

• A Bachelor's Degree in International Trade, Public or Business Administration, Maritime Transportation, or a closely related field is required. Experience offering specific and substantial preparation for the position's duties may be substituted for the required education on a year-for-year basis

• Seven years or more of progressively challenging recent full-time professional-level experience, in intermodal or terminal operations management and customer service experience with a focus on international trade and supply chain management in a complex, fast-paced environment with a diverse workforce is required

• A minimum of five years of progressively responsible management experience, with a focus on rail, terminal operations, or logistics-related business is required

• Strong negotiation skills, political savvy, excellent client/customer relation skills, and exceptional public speaking presentation skills are required

TECHNICAL SKILLS REQUIRED:

• Extensive knowledge of the port transportation industry.

• Knowledge of advanced policies, rules, and regulations of Port industry, including procedures of port operations, port tariff, Tenant agreement, and all Port operations.

• Knowledge of maritime-related industries, including but not limited to railroads and trucking.

• Knowledge of principles in strategic planning, budgeting, and personnel management.

• Knowledge of international trade, supply chain management, and contract management.

• Must be able to stay abreast of current maritime-related programs, policies, and procedures.

DESIRABLE:

• A Master's Degree in a related field is desirable

• A certificate in logistics supply chain programs is desirable

• Prior Port or City experience is desired

If you require accommodation because of a disability in order to participate in any phase of the application/selection process, please contact (562) 283-7500 or email Careers@polb.com.

The Port of Long Beach will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You are not required to disclose your criminal history or participate in a background check until you receive a conditional job offer. If the Port of Long Beach has concerns about a conviction that is directly related to the job after making a conditional job offer and conducting a background check, you will have the opportunity to explain the circumstances surrounding the conviction, provide evidence to mitigate concerns or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting https://calcivilrights.ca.gov/fair-chance-act or https://www.longbeach.gov/hr/about-us/talent-acquisition/the-fair-chance-act/.

The final filing date for this recruitment is Monday, June 24, 2024 @ 4:30 pm PDT.

To be considered for this opportunity, please submit a cover letter and resume with your application in PDF format.  Incomplete applications (without a cover letter and resume) will not be considered.  

Individuals who are most qualified for the position will be invited to participate in the selection process, which may include a work-related assessment to further evaluate candidate qualifications. First and second-round panel interviews are scheduled for Friday, July 12, 2024 (virtual) and Thursday, July 18, 2024 (in-person). Candidates should ensure availability on both dates. The successful candidate will be appointed shortly thereafter. References will be completed for finalist candidates; an employment offer is contingent on conducting a comprehensive background check.

The Port reserves the right to extend the closing date without notice in order to accept additional applications. Those individuals determined to be most qualified for the position will be invited to participate in the selection process.

THE BENEFITS:

The Port of Long Beach has established an annual salary range of $190,000 - $235,000 (placement depends on qualifications). An attractive package of executive-level benefits is also included, with the opportunity to work in one of the most diverse and dynamic areas of the United States. The Port's generous benefits package includes:

• Auto Allowance - $550.00 per month

• Executive Leave

• 40 hours per year.

• Retirement

• CalPERS 2% @ 62, coordinated with social security. Current member contribution is 8.00% for CalPERS, and 6.2% for social security, paid by the employee.

• Pay for Performance

• Pay for Performance is awarded based on employee performance as demonstrated through achievement of individual goals, demonstration of required competencies, and available budget funds.

• Deferred Compensation

• The City matches up to 2% of the base salary for all qualified members contributing to the 457(b) plan.

• Group Health Insurance

• Medical and dental options (HMO and PPO). Free vision coverage.

• Life Insurance

• City-paid life insurance policy of $20,000 plus executive insurance benefit equal to three times annual salary up to a maximum of $500,000.

• Disability Insurance

• City-paid short- and long-term disability insurance.

• Vacation

• Vacation is accrued at 3.7 hours per pay period to begin, which is equivalent to two weeks on an annual basis. Vacation can be used after six months of service.

• Sick Leave

• Accrued at 8 hours per month. Accruals may be converted upon retirement to cash credit toward health and /or dental insurance premiums or retirement service credits.

• Paid Parental Leave

• After six (6) months of City employment, the City pays up to 30 consecutive days (160 hours) for eligible employees to take paid time to bond with the child upon birth, adoption, or foster placement of a child, up to the age of 17.

• Holidays

• 11 scheduled holidays per calendar year and four (4) personal holidays.

• Bereavement Leave

• 5 days for death or critical illness of immediate family member.

• Education Reimbursement

• Tuition reimbursement allows employees to obtain additional education or training.

• Annual Physical

• Eligible to receive an annual physical examination at the city's expense through the city-provided program.

• Public Student Loan Forgiveness

• As the Harbor Department of the City of Long Beach, a governmental agency, the Port of Long Beach is a qualifying employer for the Public Student Loan Forgiveness (PSLF) program.

• 529 college savings plan

• The ScholarShare529 plan is an account that allows employees to invest specifically for future education expenses through the Long Beach City Employees Federal Credit Union. Funds can be used from your 529 savings plan to send your grandkids, kids, or even yourself to any accredited public or private U.S. college or university - or two-year technical or vocational institution.

The Port of Long Beach is an Equal Opportunity Employer

We do not discriminate based on race, religion, color, national origin, sexual orientation, gender, gender identity, gender expression, age, status as an individual with a disability, or other applicable legally protected characteristics. 

 www.polb.com