Assistant Director, Housekeeping

Position Details

Summary

Operating Title Assistant Director, Housekeeping Long Classification Title Assistant Director, Housing Campus Location Durham Department UNH Housing Summary of Position

The Assistant Director of Housekeeping serves as a vital member of the Housing Leadership Team. The Assistant Director is a key player in leading a mission and values driven organization serving an on campus student population of approximately 6,400 students in 40 buildings and 1.8 million square feet. The position includes developmental supervision of 6 full time professional team leads. The Assistant Director is responsible for: development and administering housekeeping services for the residence halls; setting and reinforcing operational policies and procedures for staff; budget preparation and administration of approximately 3 million dollars; developing recruitment and retention programs for staff; supporting staff; creating training programs for staff; procurement of supplies and equipment.

Acceptable minimum level of education Bachelor's Acceptable minimum years of experience 3 years Additional Job Information Posting Number PS4689FY24 Other minimum qualifications

• 3 years of housekeeping management experience. Working knowledge of housekeeping program development and planning.

• Knowledge of safety/OSHA standards. Experience with inventory control.

• Software skills: proficient with Microsoft Office suite.

• Financial analysis skills related to housekeeping management. Purchasing and procurement experience is necessary.

• A valid driver's license.

Additional Preferred Qualifications

• Position prefers candidates with strong oral and written communication skills in English and Spanish languages.

• 3-5 years full-time supervisory experience in higher education.

• Highly effective interpersonal communication skills in 1 on 1 and group settings, and as a presenter / trainer; demonstrated commitment to diversity, equity, inclusion and belonging.

• Ability to effectively communication and connect with individuals with lived experience different than their own.

• Strong organizational, planning, analytic, and problem-solving skills; demonstrated crisis management skills; excellent judgment and ability to handle challenging conversations with students, staff, collaborators, and student family members; demonstrated experience effectively training professional and student staff in multiple topic areas.

• Experience running searches for professional and student staff; experience facilitating restorative and challenging dialogues.

Salary Information

Salary is complemented by a comprehensive benefits package which includes medical, dental, retirement, tuition, and paid time off.

Quicklink for Posting https://jobs.usnh.edu/postings/61615 Percent Time Information (FTE) 1.00 Grade 21 EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Institution Information

The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire's lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.

The UNH Diversity Resource Guide with information and programming available in the seacoast area, New Hampshire, and the region can be found here: https://www.unh.edu/hr/diversity-resource-guide

Posting Details

Posting Date 06/20/2024 Open Until Filled Yes Closing Date Posting Open to Internal Candidates Only? No Interested Internal Candidates Exist? No Job Category Salaried Staff (Exempt) Appointment Type Regular If TERM position provide projected end date Equipment/Instruments Drivers License and Physical Requirements. Please check all items that apply. Valid Drivers License and Safe Driving Record

Duties / Responsibilities

Job Duties

Duty/Responsibility

Supervision:

• Provide direct weekly highly effective supervision, individualized ongoing professional development and feedback, and performance review of 6 professional staff.

• Lead project teams with additional professional staff in specific job areas overseen by the Assistant Director.

• Indirectly supervise approximately 50-75 professional and student staff.

• Provide oversight, training, and direction for weekly meetings with supervisees to discuss strategies and ideas in relation to housekeeping operations.

• Develop data driven and best practice expertise in functional areas.

• Solicit and be responsive to feedback to help foster a participative and productive work environment.

• Recruit, train, support, and find ways to retain team leads and building service workers.

Duty/Responsibility

Departmental Responsibilities:

• Inspire all staff to embrace the department's mission, vision, and values.

• Work with other members of the leadership team to assess, implement, and continually evaluate our mission, vision, and values.

• Each Assistant Director has decision-making authority for certain department-wide responsibilities.

• Maintain and oversee standards and specifications for cleanliness in all residence halls.

• Develop and implement a quality assurance program to include a formalized inspection process with reported results.

• Review and execute programs for routine academic year cleaning, and restorative cleaning when able.

• Provide progress reporting to Housing Leadership Team and the Director.

• Recommend department policy and procedural changes.

Duty/Responsibility

Administrative and Overall Department Management:

• Work with Housing Leadership Team and other staff to assess, implement, and analyze our mission and values.

• Develop and manage the equipment program to include inventory tracking and control, repairs, preventative maintenance and the development and implementation of an annual replacement program.

• Work with USNH procurement in acquiring new equipment through formalized bids or comparative pricing through term contract vendors.

• Utilize the surplus/scrap program when replacing old equipment.

• Review and analyze information in relation to survey data, qualitative data.

• Develop goals, objectives and assessment for assigned areas of responsibility.

• Demonstrate commitment to professional development and engagement in activities on campus that connect housekeeping staff.

• Develop and facilitate ongoing training for professional and student housekeeping staff on a variety of topics.

• Assist the Director of Housing in the development of the Housing budget.

• The annual budget for Housing is approximately $54 million; assume direct responsibility for managing certain accounts within the department budget.

• Other duties as assigned.

Duty/Responsibility

Collaborate with Campus Partners:

• Maintain positive and effective relationships with multiple departments, vendors, and organizations outside of the Housing department.

• Successfully collaborate with many campus partners to benefit the overall campus climate and student experience.

• Cultivate and maintain positive and effective working relationships with multiple departments and organizations in Student Life.

• Regularly talk with Human Resources and the Civil Rights and Equity Office to talk through personnel concerns and to develop training for staff.

• This includes professional and student organizations.

• Participate as a member of divisional teams and committees and/or assume leadership of such teams as appropriate.

• Be a reliable, positive representative of the department focusing on strengthening our services to students, staff, and summer guests.

Duty/Responsibility

Crisis Management and On Call:

• Participate in an on-call rotation to respond and represent the Department of Housing during facilities emergencies.

• Manage restoration efforts including communication with staff, students and parents following emergencies.

Supplemental Questions